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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-143320 · Issue 602282

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.4.4

When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-154458 · Issue 620211

Calendar picker placement corrected for Ajax container

Resolved in Pega Version 8.4.4

When using inline edit and clicking date picker, the calendar popover was displayed in a blank space away from the position of the date picker. This was due to a popover inside a screenlayout having scrolltop and scrollleft values added to the popover position; in the case of an Ajax container these values resulted in incorrect position of a popover. To resolve this, adding the scrolltop and scrollleft will be bypassed if the element where the popover is attached is inside a Ajax Container.

INC-151050 · Issue 610678

Added check for empty string to custom Timeline Date Range

Resolved in Pega Version 8.4.4

When using the Timeline control and selecting Date Range as a custom value, the loading icon (busy indicator) showed continuously on the screen and no other operations were possible. Selecting any Date Range other than the custom field value worked as expected. Investigation showed that the Timeline control was not working when the Date Range value was empty, which in this case was traced to a value being entered at design time and then cleared. In timeline options, the Date Range end option was checking for the value being undefined and did not consider the empty string (""); this has been resolved by adding a condition to check if the Date Range option end is an empty string.

INC-132963 · Issue 572247

Class Loader cache values wrapped with WeakReference for improved cleanup

Resolved in Pega Version 8.2.8

Out Of Memory exceptions due to Metaspace were observed on Web tier instances running with a max Metaspace size of 2GB. Investigation showed that in PRClassLoaderDB, mLoaderCache values were wrapped with a SoftReference. To resolve this, the Class Loader cache values will be wrapped with a WeakReference, allowing the cache to free memory when it is no longer needed. JVM options has also been added to switch types of References being used if there is a preference.

INC-129388 · Issue 571375

Check for mobile added to Pega Client for Windows time control

Resolved in Pega Version 8.2.8

When attempting to enter time using the out of the box time control in Pega Windows Client application, the control became stuck and continued to show on the UI even when screens were progressed. If the control was marked as a required field, this was a blocker. This was due to the 'validation_validateFromUIEvent' overlay invoking the 'pega.util.Event.getEvent()' function: this function was trying to get the events by traversing all the way to the event initialization, but the process was timing out on mobile/touchable devices and returning the parent event as undefined. Because 'pega.util.Event.getEvent()' was undefined, the validation_validateFromUIEvent caused js errors. To resolve this, a check for mobile has been added to the validation.

INC-154627 · Issue 619570

Re-enabled users are able to log in

Resolved in Pega Version 8.4.4

When disabled operators were re-enabled through operator management, the forced password change on next login was manually unchecked but the operators were unable to login because the change password screen was displayed without any password entry fields. This was a missed use case for handling the change password flag on a requestor , and has been resolved by having the system skip setting the change password on next login flag for disabled users.

INC-145467 · Issue 617216

isDCSPA flag added to ensure correct harness after reload

Resolved in Pega Version 8.4.4

When moving from a Process Flow to a Screenflow configured with tabbedscreenflow7, the first reload caused a switch to a Perform Harness that resulted in the error "Unable to open an instance using the given inputs", and footer buttons disappeared until multiple refreshes were done. This was an issue specific to the environment configuration at the site, but to avoid future issues a code update has been made that will add the isDCSPA flag if the value is not present in the parameter page.

INC-150555 · Issue 620542

isDCSPA flag added to ensure correct harness after reload

Resolved in Pega Version 8.4.4

When moving from a Process Flow to a Screenflow configured with tabbedscreenflow7, the first reload caused a switch to a Perform Harness that resulted in the error "Unable to open an instance using the given inputs", and footer buttons disappeared until multiple refreshes were done. This was an issue specific to the environment configuration at the site, but to avoid future issues a code update has been made that will add the isDCSPA flag if the value is not present in the parameter page.

SR-D88499 · Issue 551186

Check added to minimize Obj-Open-By-Handle error logging

Resolved in Pega Version 8.2.8

When using a Data Type with the "Automatically generate a unique id " option, calling the Save-DataPage method by using the savable data page of the data type finished correctly but showed Obj-Open-By-Handle errors on PegaRules.log. Investigation showed the exception was thrown when running the save plan from DataPageSaverImpl: while attempting to run the save plan, the system does not know whether a parameter (pyGUID in this case) will be required to run the save plan or not, meaning that it can't detect any possible error in DataPageSaverImpl. The implementation instead makes a call to db.open to check if an instance exists and hence logs are thrown. To resolve the error logging, a check has been added: if the save-to class has an autogen key and the savable data page instance doesn't have the autogen key in it, the system will directly call pxCreateRecord. This will avoid a call to db.open to check if instance exists and hence no failed logs will be thrown. This partial change will work only for classes having an autogen key and in cases where the page is trying to create a record by intentionally not passing the key.

INC-141751 · Issue 596137

DragAndDrop attaching large file properly disables 'X'

Resolved in Pega Version 8.2.8

When a large file was attached using the DragAndDrop feature, the 'X' icon/button was not disabled. This made it possible to click 'X' and perform other actions during the upload, which caused the screen to freeze and required a browser refresh to continue the work. This was traced to incomplete work done on large file uploads, and has been resolved by ensuring the busy Indicator shown will be applied to the complete screen to avoid any other actions being performed.

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