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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-197410 · Issue 690216

Handling added for invalid numeric range

Resolved in Pega Version 8.7.1

When filtering the range in number column with value as “1000000” , the validation message appeared as "1000000 : This results in an invalid numeric range". This has been resolved with an update to use Data-value to get the non-formatted value for decimal.

INC-182874 · Issue 675311

Update Language Pack for correct direct web access link localization

Resolved in Pega Version 8.7.1

When a direct web access (DWA) link was generated for an external user to perform an action on an external assignment, the shared link was corrupted when used with localization on the receiving system. This was due to the JSP fragment in the correspondence not being properly translated during localization. To resolve this, please access the most recent Language Pack available from https://community.pega.com/marketplace/language-packs/pega-platform

INC-195321 · Issue 684971

Check added for readonly header control

Resolved in Pega Version 8.7.1

After configuring an optimized grid and adding a checkbox control in the header with editable options, when the control in corresponding column was configured as Auto, the checkbox in the header was rendered as read-only. When the control in the corresponding column was configured as "Read-only always" or displayText control was used, the checkbox was rendered as editable control. This was traced to a missing check for pyEditOptions = "Read-only", and has ben resolved.

INC-155752 · Issue 622772

Hidden Question pages and answers will be saved to database

Resolved in Pega Version 8.5.3

After a question page was shown and some values were entered, going back to the question and reverting an option caused the question page to not be visible, but the answer values persisted in the clipboard and were eventually saved into the database. This was a missed use case for Question page smart shapes, and has been resolved by updating the pzSetQuestionPageParams data transform so that whenever a question page is evaluated to either to show/hide, when the question page visibility is set to false and the pyClearAnswerValuesWhenQPHidden 'when' rule is overridden, the corresponding values will be wiped from the clipboard and only the required values will be saved to the database. However, please note this is not supported for branching logic and visibility conditions should be used instead.

INC-135992 · Issue 595353

Corrected Windows attaching file to incorrect case

Resolved in Pega Version 8.5.2

When using Microsoft Internet Explorer with Windows 10, opening multiple cases in multiple browser tabs and switching between the different cases created a condition where a file might be attached to the wrong case. This has been addressed by updating pzHarnessInlineScripts.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-187617 · Issue 692543

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-189748 · Issue 694737

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-155276 · Issue 626619

Null check added for step page

Resolved in Pega Version 8.5.3

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-153423 · Issue 615667

Timing update for Signature Capture Control

Resolved in Pega Version 8.5.3

A signature could be lost when using the signature capture control if a signature was drawn then the Accept and Submit links were clicked in quick succession. The problem occurred more frequently (although was not limited to) when there were multiple signature capture controls on the screen. This issue was due to transaction mismatch error for few pzAttachSignatureWrapper requests (signature post requests) caused by triggering the next accept request before completing the previous accept request. To resolve this, an update has been made to display busy indicator immediately when the first accept button is clicked.

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