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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-151662 · Issue 626578

Handling added for application which includes production ruleset

Resolved in Pega Version 8.5.3

When creating the Email channel or Webchat channel, the Text Analyzer and its respective class (Data-Decision-Request-MCP-WebChat-xxxxx) was being saved in the ruleset of the built-on application while there were rulesets open in the top application. This was a missed use case, and has been resolved by updating the logic to account for the scenario where an application includes a production ruleset.

INC-152547 · Issue 619031

Check added for SPA portal

Resolved in Pega Version 8.5.3

When using the FlowAction "ToCancel" to proceed to the "Withdrawn" stage, the "Confirm" Harness was not opening in a custom Portal. This was traced to a missing NO_UI configuration for FlowAction, which for SPA portal meant its single page caused doc.submit to repaint the whole window/portal. This has been resolved by adding a check for the SPA case.

INC-153152 · Issue 613687

Privilege on table cells updated for non-template mode

Resolved in Pega Version 8.5.3

When using a table sourced from a report definition where certain cells were hidden or shown based on privilege, the configuration worked as expected in regular tables but did not work correctly for optimized tables. This was traced to an issue with image control rendering in non-template mode related to privileges for the image, and has been resolved by updating the pzgenerateicon Rule-Utility-Function.

INC-153318 · Issue 621364

Check added to match time zone for Time Picker

Resolved in Pega Version 8.5.3

Time picker popup was showing minus 5 hours from the actual value in the time input field, though the value was updated correctly in the clipboard. The console error "Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist." was seen. This only happened when using the non-template mode of the Datetime control and configuring it with TimeOfDay property with the combination of Allow text entry as "No" and onchange event as Refresh-Section. The issue was not seen if Allow text entry was "Yes" from the presentation tab or if the event action "Refresh-section" was removed. This was caused by the markup process using the operator time zone to format the value but the default time zone (GMT) for the data-value. This has been resolved by adding a check in non-template mode so the value markup will be generated using defaultTimeZone.

INC-139810 · Issue 592834

New Rule-Utility-Function added to allow customizing filename formatting in repository

Resolved in Pega Version 8.5.2

When using S3 as file storage, uploading a file with a name such as "sample.tar.gz" resulted in the file name in the repository being formatted as "sample.tar_.gz" instead of the expected "sample_.tar.gz". This was caused by the handling in pzSaveToRepository, which was meant to include the CaseID for the customer use case of same-name attachments on every instance of a case. In order to handle attachments with multiple file extensions such as "<FILE_NAME>.tar.gz", the logic for the fileName formatting has been moved from pzSaveToRepository to the new Rule-Utility-Function pyFormatAttachmentName so that is is possible to override and customize the behavior.

INC-149213 · Issue 608517

Email attachments properly displayed in mobile browsers

Resolved in Pega Version 8.5.3

When attempting to use any mobile browser to open the email attachment of a work object, a blank HTML page appeared before the email attachment was shown. The blank page did not appear if the mobile browser was set to use "Desktop mode" or "PC mode". This has been resolved by updating the BAC registration method so that correspondence attachments are properly opened in all mobile browsers and HC apps for all channel types. An additional issue of a blank window appearing on IOS devices that was caused by correspondence attachments opening in a new window instead of opening in the current window has also been corrected.

INC-143320 · Issue 602279

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.5.2

When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-151050 · Issue 610679

Added check for empty string to custom Timeline Date Range

Resolved in Pega Version 8.5.3

When using the Timeline control and selecting Date Range as a custom value, the loading icon (busy indicator) showed continuously on the screen and no other operations were possible. Selecting any Date Range other than the custom field value worked as expected. Investigation showed that the Timeline control was not working when the Date Range value was empty, which in this case was traced to a value being entered at design time and then cleared. In timeline options, the Date Range end option was checking for the value being undefined and did not consider the empty string (""); this has been resolved by adding a condition to check if the Date Range option end is an empty string.

INC-126942 · Issue 583398

Report Shortcuts resolve datapage parameter references

Resolved in Pega Version 8.5.2

After upgrade, no results were displayed in case manager portal report browser. This was traced to a data page value that was not resolved at runtime when a data page was used in the report definition shortcut to pass a parameter value. Investigation showed this was due to a change made for v8.4 to correct an issue with data page variables that were not persisting if a report was made with pre-exisiting filters. To resolve this, the logic related to pzResolveCopyFilters has been updated.

INC-139295 · Issue 588138

Report Shortcuts resolve datapage parameter references

Resolved in Pega Version 8.5.2

After upgrade, no results were displayed in case manager portal report browser. This was traced to a data page value that was not resolved at runtime when a data page was used in the report definition shortcut to pass a parameter value. Investigation showed this was due to a change made for v8.4 to correct an issue with data page variables that were not persisting if a report was made with pre-exisiting filters. To resolve this, the logic related to pzResolveCopyFilters has been updated.

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