Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-172521 · Issue 651553

Email template content visible in user application

Resolved in Pega Version 8.7

An issue was seen with email templates functionality where the body content given during the email template creation was not visible when the template was used in the application by an end user. This was a missed use case for recent security updates, and has been resolved.

INC-139619 · Issue 597334

Agent tracing handling updated

Resolved in Pega Version 8.5.2

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-140879 · Issue 596571

Agent tracing handling updated

Resolved in Pega Version 8.5.2

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-178116 · Issue 660565

Article on configuring display options for a harness updated

Resolved in Pega Version 8.7

The documentation around the load behavior of a harness has been updated to reflect that the initialization settings only apply when using the harness as a landing page from the channel config. Applications that use Cosmos React do not use harnesses for landing pages. You can modify Cosmos React landing pages only in App Studio.

INC-176158 · Issue 664348

Max number of rows setting properly honored

Resolved in Pega Version 8.7

The setting for the maximum number of rows to retrieve was still used in a report definition even when it was disabled. This was traced to the report definition being sourced from a data page and having pagination enabled, and has been resolved by updating the handling for this use case.

INC-170514 · Issue 653762

Lock conflict resolved for AssignmentCheck

Resolved in Pega Version 8.7

The error "Unable to unlock this work object" sporadically appeared in both the runtime log and Pega RULES log when the robot was trying to create a case in Pega using an API call. Investigation showed that as the case was created, it was pulled by another robot (another requestor) which was using the GetAssignments API. This caused the perform assignment check to fail. To resolve this, a 'when' rule has been added to the performAssignmentCheck Activity.

INC-146429 · Issue 602290

Disabled control status made accessible to JAWS

Resolved in Pega Version 8.5.2

When using the Security Event Configuration page (tab) within Pega Dev Studio, the link elements used for 'Select All', 'Clear', 'ON' and 'OFF' were not providing the current State of the element to JAWS. In template rendering of Link control with a 'disable when' condition (server-side evaluation), when the control is disabled it was still accessible and screen readers were not reading the link as disabled. This has been resolved by adding tabindex="-1" and aria-disabled="true" for disabled Link control.

INC-193561 · Issue 680427

Client secret made optional for JWT Bearer Grant type

Resolved in Pega Version 8.7

After update, trying to connect a REST API using OpenAM as the provider for OAuth and using JWT Bearer as Grant type was resulting in an error indicating the request was not reaching the destination. This was traced to the client secret being designated a mandatory field when it should be optional in this case as the required key store was already configured with a JWT token profile. To resolve this, an update has been made which will make the client secret optional when the authentication scheme is JWT Bearer. In addition, the blank value caused a null pointer error when the client secret was not passed. This has been handled with a check.

INC-140821 · Issue 600749

Resolved Intermittent Access Group Issue for GetBundleEventDecisionDetails

Resolved in Pega Version 8.5.2

When using a REST service that calls the GetBundleEventDecisionDetails activity and dataflow to send the treatment in multiple channels, intermittent access issue related errors appeared while running the activity in logs for multiple customers. This was traced to a missed use case for authentication, and has been resolved.

INC-177665 · Issue 662020

Security updated to allow Access group switching

Resolved in Pega Version 8.7

When a member of two different access groups attempted to switch from one group to another, an "access denied" message occurred. This was traced to the use of BAC, and has been resolved by updating the pzProcessApplicationSwitch activity to use the pzEncryptURLActionString function to register the request.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us