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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-185251 · Issue 674906

Locking APIs updated to handle CDK key rotation

Resolved in Pega Version 8.7

it was not possible to save cases for several hours following the CDK key rotation. This was traced to an exception that caused the system to attempt to acquire a lock on the CDK key instance, and normal save behavior would resume after the default sys lock time out period expired. This has been resolved by updating the system to use LockManager APIs to perform a database save with locks.

INC-171352 · Issue 653691

Focus set correctly on the modal window in theme-Cosmos

Resolved in Pega Version 8.7

In theme-Cosmos with touch enabled, clicking on a button to open a modal window set the focus on the background instead of in the modal window, forcing tabbing through the full page to reach the modal window. This was traced to the templates not using the pzModalCancel control which has the necessary container_close for the modal dialog close icon, and has been resolved by adding a check to set the focus correctly.

INC-175322 · Issue 658650

Focus set correctly on the modal window in theme-Cosmos

Resolved in Pega Version 8.7

In theme-Cosmos with touch enabled, clicking on a button to open a modal window set the focus on the background instead of in the modal window, forcing tabbing through the full page to reach the modal window. This was traced to the templates not using the pzModalCancel control which has the necessary container_close for the modal dialog close icon, and has been resolved by adding a check to set the focus correctly.

INC-154290 · Issue 613473

Signature capture exception resolved

Resolved in Pega Version 8.5.3

The signature capture control was throwing a JSON parse exception when the value was set and section was refreshed. This was caused by the signature for PIMC passing incorrect data which Preview could not parse, and has been resolved by ensuring the correct data for PIMC local store.

INC-179106 · Issue 662617

Null data page check added for DataPageTelemetryImpl

Resolved in Pega Version 8.7

Recent work was done to modify the StreamChangeTracker trackValueChanges API to return false when invoked for properties of mode page. An additional null check has been added in DataPageTelemetryImpl.recordDataPageLoaded to handle a null pointer exception caused by null data page definitions.

INC-179683 · Issue 664452

Handling added for decoding file names containing umlauts

Resolved in Pega Version 8.7

Two issues were seen with file names that contained an umlaut: When sending file with an umlaut in the name via PegaCHAT, the error "Failed to load resource: the server responded with a status of 404 (404)" appeared on the Client side and a preview was generated. On the Agent side, the message was sent but attempting to open it resulted in an error that the file did not exist. This was traced to the unescape javascript API returning the wrong decoded values if the encoded value of an umlaut character was sent, and has been resolved by adding a safe check to avoid a malformed URI. Second, an image was not displayed in the Rich Text Editor if the image name contained the ä or Ä character in it. Investigation showed the activity parameters were being changed when it was invoked from the script. If the file name sent was "aysnÄ1626292145235.png" it was encoded to "aysn%C3%841626292145235.png" as expected, but when the parameter was passed to the Activity the value further changed to "aysn%C3%83%C2%841626292145235.png", causing the file open failure because the names did not match. To resolve this, code has been added which will correctly decode the encoded values of umlaut characters.

INC-187039 · Issue 678865

Handling added for decoding file names containing umlauts

Resolved in Pega Version 8.7

Two issues were seen with file names that contained an umlaut: When sending file with an umlaut in the name via PegaCHAT, the error "Failed to load resource: the server responded with a status of 404 (404)" appeared on the Client side and a preview was generated. On the Agent side, the message was sent but attempting to open it resulted in an error that the file did not exist. This was traced to the unescape javascript API returning the wrong decoded values if the encoded value of an umlaut character was sent, and has been resolved by adding a safe check to avoid a malformed URI. Second, an image was not displayed in the Rich Text Editor if the image name contained the ä or Ä character in it. Investigation showed the activity parameters were being changed when it was invoked from the script. If the file name sent was "aysnÄ1626292145235.png" it was encoded to "aysn%C3%841626292145235.png" as expected, but when the parameter was passed to the Activity the value further changed to "aysn%C3%83%C2%841626292145235.png", causing the file open failure because the names did not match. To resolve this, code has been added which will correctly decode the encoded values of umlaut characters.

INC-185455 · Issue 671977

Email widget auto-refreshes for incoming email

Resolved in Pega Version 8.7

The email thread was not updated automatically for incoming email in an email interaction case with Outlook, but did refresh when the work object was closed and opened in perform mode. This was traced to a Jump statement after pyMapEmailToEmailTriage which interfered with threading, which has now been removed.

INC-173663 · Issue 651302

Resolved Push Node Daily Information exception

Resolved in Pega Version 8.7

The "Push Nodes Info Daily" agent was generating an exception on each of the nodes. This has been resolved by enhancing the PegaAESRemote code to handle the exception and get the node info locally, then push it to the console when it is not able to get it via the cluster management API.

INC-155401 · Issue 630448

Circumstance Definition rules save correctly

Resolved in Pega Version 8.5.3

After upgrade, attempting to save any circumstance definition that used multiple "or" conditions consistently failed during conflict detection. This was an inadvertent side effect of work done to resolve an out of memory error and has been resolved by modifying the Rule-Declare-!testConsistency java step:"int numRows = numOrs;" to"int numRows = numSubRows;".

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