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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-195354 · Issue 682183

Handling updated for UpgradeBeforeOpening

Resolved in Pega Version 8.7

After update, an email case paused for 1 minute with a wait shape and then resumed by a ServiceLevelEvents agent seemed to lose the context (class) of the case and went into the broken processes queue with the error "Unable to open an instance using the given inputs: pxObjClass = "Work-Channel-Triage"". This was traced to an incorrect class applied by the activity OpenAndLockWork which assumed that "Work-Channel-Triage" was the preferred class and passed in the case ID as a parameter. To resolve this, pzUpgradeBeforeOpening has been updated such that it will migrate a case only if it has "WORK-CHANNEL-TRIAGE" in the work object inskey.

INC-173944 · Issue 660180

Cancel button on embedded GridRow cancels single action

Resolved in Pega Version 8.7

When a modal Flow Action contained a Table with the Row operations configured as Master-detail and the Detail flow action was specified, if a validation error defined in a Validation rule (i.e. other than required field error) occurred while entering details for one of the rows and the Cancel button for that row was clicked, the entire action was cancelled and the modal window was closed without saving anything. This has been resolved by updating the system to prevent the modal closure if a row is added and then cancelled.

INC-150731 · Issue 612883

Stages list wraps in App Studio preview

Resolved in Pega Version 8.5.3

While previewing an application in App Studio, the Approval stage section which included a header containing a chevron with each of the eight stage names across the top was displayed with the center pane expanded to accommodate the header and part of the right pane content pushed off the right edge of the window. A horizontal scroll bar was also added even though the stage names were truncated and displayed with ellipses ("..."). Investigation showed that the styles targeting stages were using flex nowrap as part of custom styles generated in pyenduser, and the styles have now been updated for stages for desktop to wrap if the number of stages would otherwise extend the screen.

INC-150873 · Issue 612897

Performance improvement for saving ADM model rule

Resolved in Pega Version 8.5.3

Saving an ADM model rule generated a heap dump. The stack trace from the heap dump showed a thread consuming the maximum memory (4.7 GB of memory). Configurations on all factories are updated when a model rule is saved, but at the time of development it was not expected that there would be a lot of factories in a Dev environment so the system was loading all existing factories simultaneously into memory and updating configurations on them. To improve performance, an update has been made which will now sequentially load factories and update the configuration.

INC-174243 · Issue 655886

Links to specifications persist appropriately

Resolved in Pega Version 8.7

When linking Rules to Specifications, check-ins of some unrelated rules deleted the link. Investigation showed the deletion happened in the pzHandleLinksPostCheckIn activity, and was caused by an empty parameter page name that caused pcInsKey to not have a value, so all links returned by "Obj-Browse" were later deleted. To resolve this, an update has been made to insure the "Pass current parameter page" option in step 2 of the Connect REST PostCheckIn activity is enabled so that the downstream activity pzHandleLinksPostCheckIn behaves as expected.

INC-192102 · Issue 678532

Performance improvements for stale thread warnings

Resolved in Pega Version 8.7

Stale thread warnings were causing performance issues during dataflow run execution. Stale thread/slow component warnings are added as part of the dataflow execution when a processing thread takes more than 5 minutes to process a single dataflow record. The stacktrace of the dataflow thread is added as part of the warning for debugging purposes, but in some scenarios the stacktrace can become very large. This has been resolved by removing the stacktraces from the warning, improving the query logic, and adding the run ID to the exception method to assist if there is an error.

INC-201366 · Issue 691508

Performance improvements for stale thread warnings

Resolved in Pega Version 8.7

Stale thread warnings were causing performance issues during dataflow run execution. Stale thread/slow component warnings are added as part of the dataflow execution when a processing thread takes more than 5 minutes to process a single dataflow record. The stacktrace of the dataflow thread is added as part of the warning for debugging purposes, but in some scenarios the stacktrace can become very large. This has been resolved by removing the stacktraces from the warning, improving the query logic, and adding the run ID to the exception method to assist if there is an error.

INC-194305 · Issue 681681

File Dataset wildcards updated for ADM storage

Resolved in Pega Version 8.7

Attempting to access the filepath was failing and an error was seen indicating "Could not obtain lock 'Create repository file pegacloudfilestorage:ADM/Rule-Decision-AdaptiveModel/Data-Decision-Request-Customer". While creating a file name, a lock is generated while checking the file names of existing files. If the file data set has a large number of files, a condition may occur where some threads are unable to save data and an exception is thrown. To resolve this, the wildcard previously used in the file name has been replaced with the Pega node id + thread id + current timestamp. This will ensure all wildcards are unique and there is no need to lock and list existing files.

INC-155294 · Issue 626663

Enhancement added for attachment size handling with Kafka

Resolved in Pega Version 8.5.3

Attempting to send an email attachment larger than 2 MB resulted in the error "Caused by: org.apache.kafka.common.errors.RecordTooLargeException: The message is 8101592 bytes when serialized which is larger than the maximum request size you have configured with the max.request.size configuration." This has been resolved by updating the Stream SPI size to 2.0.5-14 to support custom producer configurations. The settings can be passed as environment parameters, for example 'Dstream.producer.max.request.size=500990'.

INC-153692 · Issue 620244

Added accessibility to Report view context menu

Resolved in Pega Version 8.5.3

When on the My Reports screen and a Summary report is selected, the Report Viewer displays a Summarized Reports table with a column header that opens a command menu upon right-click of the mouse. This functionality is enabled in the Report Definition rule by selecting the checkbox Enable column command menu under the Report Viewer tab. Although keyboard users can open the menu via Shift+F10, keyboard users who cannot see the screen were not informed that this functionality is available as the screen reader did not announce this. This has been resolved.

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