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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-152547 · Issue 619031

Check added for SPA portal

Resolved in Pega Version 8.5.3

When using the FlowAction "ToCancel" to proceed to the "Withdrawn" stage, the "Confirm" Harness was not opening in a custom Portal. This was traced to a missing NO_UI configuration for FlowAction, which for SPA portal meant its single page caused doc.submit to repaint the whole window/portal. This has been resolved by adding a check for the SPA case.

INC-153152 · Issue 613687

Privilege on table cells updated for non-template mode

Resolved in Pega Version 8.5.3

When using a table sourced from a report definition where certain cells were hidden or shown based on privilege, the configuration worked as expected in regular tables but did not work correctly for optimized tables. This was traced to an issue with image control rendering in non-template mode related to privileges for the image, and has been resolved by updating the pzgenerateicon Rule-Utility-Function.

INC-153318 · Issue 621364

Check added to match time zone for Time Picker

Resolved in Pega Version 8.5.3

Time picker popup was showing minus 5 hours from the actual value in the time input field, though the value was updated correctly in the clipboard. The console error "Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist." was seen. This only happened when using the non-template mode of the Datetime control and configuring it with TimeOfDay property with the combination of Allow text entry as "No" and onchange event as Refresh-Section. The issue was not seen if Allow text entry was "Yes" from the presentation tab or if the event action "Refresh-section" was removed. This was caused by the markup process using the operator time zone to format the value but the default time zone (GMT) for the data-value. This has been resolved by adding a check in non-template mode so the value markup will be generated using defaultTimeZone.

INC-149213 · Issue 608517

Email attachments properly displayed in mobile browsers

Resolved in Pega Version 8.5.3

When attempting to use any mobile browser to open the email attachment of a work object, a blank HTML page appeared before the email attachment was shown. The blank page did not appear if the mobile browser was set to use "Desktop mode" or "PC mode". This has been resolved by updating the BAC registration method so that correspondence attachments are properly opened in all mobile browsers and HC apps for all channel types. An additional issue of a blank window appearing on IOS devices that was caused by correspondence attachments opening in a new window instead of opening in the current window has also been corrected.

INC-151050 · Issue 610679

Added check for empty string to custom Timeline Date Range

Resolved in Pega Version 8.5.3

When using the Timeline control and selecting Date Range as a custom value, the loading icon (busy indicator) showed continuously on the screen and no other operations were possible. Selecting any Date Range other than the custom field value worked as expected. Investigation showed that the Timeline control was not working when the Date Range value was empty, which in this case was traced to a value being entered at design time and then cleared. In timeline options, the Date Range end option was checking for the value being undefined and did not consider the empty string (""); this has been resolved by adding a condition to check if the Date Range option end is an empty string.

INC-152776 · Issue 621244

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.5.3

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with </br>. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-154627 · Issue 619571

Re-enabled users are able to log in

Resolved in Pega Version 8.5.3

When disabled operators were re-enabled through operator management, the forced password change on next login was manually unchecked but the operators were unable to login because the change password screen was displayed without any password entry fields. This was a missed use case for handling the change password flag on a requestor , and has been resolved by having the system skip setting the change password on next login flag for disabled users.

INC-145467 · Issue 617215

isDCSPA flag added to ensure correct harness after reload

Resolved in Pega Version 8.5.3

When moving from a Process Flow to a Screenflow configured with tabbedscreenflow7, the first reload caused a switch to a Perform Harness that resulted in the error "Unable to open an instance using the given inputs", and footer buttons disappeared until multiple refreshes were done. This was an issue specific to the environment configuration at the site, but to avoid future issues a code update has been made that will add the isDCSPA flag if the value is not present in the parameter page.

INC-150555 · Issue 620543

isDCSPA flag added to ensure correct harness after reload

Resolved in Pega Version 8.5.3

When moving from a Process Flow to a Screenflow configured with tabbedscreenflow7, the first reload caused a switch to a Perform Harness that resulted in the error "Unable to open an instance using the given inputs", and footer buttons disappeared until multiple refreshes were done. This was an issue specific to the environment configuration at the site, but to avoid future issues a code update has been made that will add the isDCSPA flag if the value is not present in the parameter page.

INC-150872 · Issue 613080

JAWS reads the tab name and the close icon details seperately

Resolved in Pega Version 8.5.3

By default, all currently opened Work Objects Close icons have the label "Close Tab", but when moving across tabs while using the JAWS screen reader, reaching a work object tab caused JAWS to read the entire tab header as "S-123 close tab". In order to improve accessibility, aria-labels will be added while setting label to the tab so the header and close icon will be read separately.

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