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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-192673 · Issue 689554

Tab highlighting updated

Resolved in Pega Version 8.6.4

Not all elements were indicated with yellow highlighting when tabbing through the screen. This has been resolved.

INC-204676 · Issue 699113

Localization added to subject line for SendEmailToAssigneeOnGoalTime

Resolved in Pega Version 8.6.4

When a Callback case was created and the assignee notified by email, the subject line was not localized. This has been corrected.

INC-
184212 · Issue 677286

Updated AgentName handling for QueueItemID

Resolved in Pega Version 8.6.4

A report was showing as scheduled but no mail was received when it was supposed to run. Investigation showed this was due to the reports being corrupted, leading to the flow skipping the necessary Queue-For-Agent method. While there was a workaround of doing a "Save As" to create a new version of the report, this has been addressed by setting the agentName before saving to the database to handle missing agentName cases and ensure pyAgentname is always populated when pzQueueItemID is not empty.

INC-213247 · Issue 708870

Title attribute added for disabled icons

Resolved in Pega Version 8.6.4

The disabled icon control in non-template mode used the tempTitle attribute instead of title, interfering with accessibility because no information was available to screen readers. This has been resolved by adding the aria-disabled attribute to the disabled icon control.

INC-211726 · Issue 705071

Parameter logic updated for metrics activity counter

Resolved in Pega Version 8.6.4

An error was causing the PushCDHMetrics agent to fail. This was traced to an undefined parameter in the activity which was used as a counter, and has been resolved by replacing it with a local variable of type integer. In addition, an agent has been added to support publishing the model metrics.

INC-212623 · Issue 709549

HTML attachments conditionally shown in email listener cases

Resolved in Pega Version 8.6.4

When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding a when rule named 'pyLinkEmailTriageContentHTML' which will conditionally show email-content.html.

INC-207320 · Issue 701082

Email Approver shown in audit

Resolved in Pega Version 8.6.4

Email Approver activity was not being shown in Audit. This was traced to the queue instance primary page missing the necessary pyInboundEmail page property from pyCreateAndManageWorkFromEmail, and has been resolved by updating the listener activity to copy the needed value to a property called pyEmailFrom which will be used to record the events in the audit.

INC-210864 · Issue 706385

Tooltip added to specify Display Confirmation Message works for for template table only

Resolved in Pega Version 8.6.4

The Display Confirmation Message check box is a feature only available in template table and is not supported for legacy tables and Repeating Dynamic Layers. Text has now been added for an info tool tip to specify that use. There is a workaround for other areas to call the 'removeFromRepeatSource' function in UserWorkForm.

INC-195586 · Issue 698861

Updated access group handling for CurrentWorkPool property

Resolved in Pega Version 8.6.4

After update, the pxThread.pxCurrentWorkPool property was not properly populated in App Requestors when the activity was called from Rest service. This was caused by a difference in the authentication check after a security modification, and has been resolved.

INC-210771 · Issue 708811

Updated access group handling for CurrentWorkPool property

Resolved in Pega Version 8.6.4

After update, the pxThread.pxCurrentWorkPool property was not properly populated in App Requestors when the activity was called from Rest service. This was caused by a difference in the authentication check after a security modification, and has been resolved.

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