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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-210864 · Issue 706384

Tooltip added to specify Display Confirmation Message works for for template table only

Resolved in Pega Version 8.7.2

The Display Confirmation Message check box is a feature only available in template table and is not supported for legacy tables and Repeating Dynamic Layers. Text has now been added for an info tool tip to specify that use. There is a workaround for other areas to call the 'removeFromRepeatSource' function in UserWorkForm.

INC-219627 · Issue 715994

InvokeHTTPConnector security updated

Resolved in Pega Version 8.7.2

"Allow invocation from browser" has been disabled for InvokeHTTPConnector, and "Require authentication to run" has been enabled. In addition, an unsafe reflection used to load JCIFS libraries for NTLM operations has been removed, which removes support for custom JCIFS libraries in Connect HTTP.

INC-211349 · Issue 709606

Service API called directly in CDH simulation

Resolved in Pega Version 8.7.2

Running a simulation from the Customer Decision Hub with strategy and dataflow that used customer data resulted in with either a failed run or blank explain detail reports. Investigation showed synchronization was not triggered due to the pxVBDAvailable call returning false, and this has been resolved by directly calling the service API without additional checks.

INC-211480 · Issue 712418

Handling added updates involving Oracle descending column

Resolved in Pega Version 8.7.2

The build was failing when attempting to update to Pega 8.6, and an error indicating an issue with Oracle columns was generated. Investigation showed that when a column changed that belonged to an index which had a 'desc' column (even if the changed column was not specified as desc), an Oracle restriction was triggered. This occurred with any column size increase if the column participated in an index containing a descending column or a function index. This has been resolved by adding a step to drop the index before altering the column if a Descending index is involved, and to catch the case where the resized index is part of an index that has a descending column but is not necessarily a descending column itself.

INC-213189 · Issue 707345

Addressed performance issues for classless DSMClipboardPage

Resolved in Pega Version 8.7.2

The DSMClipboardPage implementation handles Page Group access as a classless page (i.e. pxObjClass = ""), creating potential performance issues in implementations where the page group is used with a very large number of distinct AccountIDs in a short period. This has been resolved by updating the system to not cache keys for page group classless page.

INC-202793 · Issue 698506

Corrected malformed URL

Resolved in Pega Version 8.7.2

The function used in the session timer to log off the user was not working consistently, and attempting to discard a checked-out delegated Rule did discard the rule. Both issues reported the error "HTTP Status 400 - Bad request". This was traced to a badly formed URL, and has been resolved by wrapping the URL with SafeURL_createFromURL.

INC-210760 · Issue 708531

Corrected malformed URL

Resolved in Pega Version 8.7.2

The function used in the session timer to log off the user was not working consistently, and attempting to discard a checked-out delegated Rule did discard the rule. Both issues reported the error "HTTP Status 400 - Bad request". This was traced to a badly formed URL, and has been resolved by wrapping the URL with SafeURL_createFromURL.

INC-211417 · Issue 711610

Updated URL construction for inline images for better performance

Resolved in Pega Version 8.7.2

System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.

INC-208709 · Issue 710809

Added handling for new requestor in previously authenticated Voice AI group

Resolved in Pega Version 8.7.2

When attempting to pilot the new Voice AI feature set provided recently in the Customer Service framework, the error "You lack access required to execute RULE-OBJ-ACTIVITY WORK-CHANNEL-INTERACTION-VOICEAI TRANSCRIPTDISPATCHER" was logged. The same was seen for the ConnectToAudioProcessor activity. Investigation showed this could happen when a new requestor that's not authenticated yet gets created with currentAccessGroup already equal to the desired access group, causing the authentication step to be skipped. This has been resolved with an update to address the dataflow thread authentication edge case where the default requestor access group is equal to the dataflow run's access group.

INC-216261 · Issue 714413

Cases processed during archiving

Resolved in Pega Version 8.7.2

Cases were not being properly processed during archiving. This was traced to a missing pxObjClass in the clipboard page when the work index was being deleted, and has been resolved by adding pxObjClass to the clipboard page before sending the request for deletion.

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