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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B51825 · Issue 310042

Added handling for WO lock when OAuth2 token expires

Resolved in Pega Version 7.3.1

The expiration of the OAuth2 token committed the WOs in context and caused all WOs to lose their locks and eventually end up in the SLA broken queue. To fix this, code has been added to perform the commit on a new database thread so the commit operation will be independent from the actual thread context.

SR-B57192 · Issue 315081

Performance enhancement added to optimize evaluation of 'when' calls in GetFlowData

Resolved in Pega Version 7.3.1

A lot of when conditions triggered as part of GetFlowData out-of-the-box activity were causing slowness when the Java Step (4) did its evaluation. Current screen flow navigation would evaluate all the when rules till the end of the flow to determine the flow navigation. To improve performance, an enhancement has been added to the GetFlowData activity to prepare pyFlowData page from the pyWorkPage. This will build the pyFlowData up to the current step and ignore the future steps. It will be necessary to override the PerformDefaults to pass the new parameter loadNavigationPathForBreadCrumbOnly to GetFlowData to call this new functionality.

SR-B66551 · Issue 317443

Fixed downstream question flow when upstream answer changed

Resolved in Pega Version 7.3.1

Downstream question responses were not getting reset on the form when a complex question (upstream question) response was changed. To fix this and to keep the behavior consistent, the property will be removed from both the survey embedded structure and the property mapping. BuildQuestionStream has been modified to clear the embedded answer value if the display when evaluates to false.

SR-D51554 · Issue 514061

Local UUID cache will be updated when merge event is detected

Resolved in Pega Version 8.2.5

Cluster-related issues were seen in multiple production clusters. For some nodes in the cluster the Cluster Management screen showed all expected nodes with valid Node IDs displayed, and on other nodes the Cluster Management screen showed the node ID of itself, SERVER@localhost:5701. On an impacted node displaying the wrong ID, the Node Information landing page did not work and displayed the error "Unable to execute job on ." Multiple advanced agents running on nodes in the affected clusters, both with correct and incorrect IDs, also failed with a similar error "Unable to execute job on <node's job id>". This was traced to a merge performed after a split brain. To resolve this, the code has been updated to handle merge events: when the node UUID is changed as part of a split brain recovery, the local UUID cache will be updated when the merge event is detected.

INC-164947 · Issue 639862

Handling added for missing div when opening work object

Resolved in Pega Version 8.7

In mobile offline app, opening a work object in a specific scenario for the second time resulted in an endless busy indicator. It was not possible to navigate away, and the app had to be closed and reopened to continue. Investigation showed that some app sections had an action that tried to load a harness section where one specific div was missing, and this has been resolved by updating reloadSectionOSCOHandler to handle the missing div in the failure callback. Additionally a console.error() will appear for the missing section.

INC-174625 · Issue 655242

Admin Studio will consider cluster protocol when returning listener status

Resolved in Pega Version 8.7

When using a few nodes in standalone mode for BIX extract combined with server nodes using Hazelcast, opening the admin studio pages with service discovery caused an error to be thrown. This was traced to the system writing an entry to pr_sys_statusnodes table as an embedded node whenever a BIX extract was triggered, causing those standalone nodes to be incorrectly considered by the listener landing page. This has been resolved by configuring the system to either return the local member when the cluster protocol is standalone or to return all Hazelcast members if the cluster protocol is Hazelcast.

SR-B51204 · Issue 309685

Cassandra enhancement to retrieve multiple records and use runinparallel

Resolved in Pega Version 7.3.1

An enhancement has been added to allow the Cassandra Connector GET operation to return multiple rows by querying on clustering keys and/or secondary index. In addition, an issue with Connect-Cassandra not supporting run-in-parallel execution mode has been resolved to allow a result list from list operation to be called from pyoutputpage or primary page.

SR-B64066 · Issue 313310

Cassandra enhancement to retrieve multiple records and use runinparallel

Resolved in Pega Version 7.3.1

An enhancement has been added to allow the Cassandra Connector GET operation to return multiple rows by querying on clustering keys and/or secondary index. In addition, an issue with Connect-Cassandra not supporting run-in-parallel execution mode has been resolved to allow a result list from list operation to be called from pyoutputpage or primary page.

SR-B66961 · Issue 315458

Performance improvements for multiple operators using the same application

Resolved in Pega Version 7.3.1

Performance delays were seen due to static content being processed per each user. This was an issue where each census survey performed by a different operator ID using one of two applications produced two gen_.js files. One was generated at login, the other on submit. Because the variables in pzClientApplicationData were not static for an application, the dynamic static content was being regenerated and created for different users but for the same application. To correct this, the confirm_harness_loaded and pega.d.pyUID properties have been made dynamic so the file will not be regenerated for same application/different user.

INC-168253 · Issue 652547

Documentation updated for using Connect MQ with clustered queues

Resolved in Pega Version 8.7

After update to Pega Platform v8.6, an issue was seen with Connect MQ rules that used an alias queue. The support documentation has been revised to outline the necessary steps for updating an application to perform as expected. In the Pega-IntegrationEngine ruleset, create the following dynamic system settings and their default values: "mq/pmo" = 0 "mq/gmo" = 0 "mq/oo_request" = 1040 "mq/oo_response" = 16 For more information, dynamic system setting support articles are available.

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