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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C86589 · Issue 436265

Added explicit thread cleanup to resolve case worker portal UI rendering problem

Resolved in Pega Version 8.3

Creating a case in the case worker portal was resulting in the respective screen being rendered with a distorted UI. This was traced to an issue in topnavigation where the thread was being changed to a base thread and skipping the FlowModalProcess thread removal when the new DC action was triggered. To resolve this, the system has been modified to append "$FlowModalProcess" in harnessOnBeforeUnload if it is missing to make sure the FlowModalProcess thread is removed.

SR-D33359 · Issue 505773

SelectAll properly applied to only the page selected

Resolved in Pega Version 8.2.4

In repeating grid, applying SelectAll on one page resulted in it being applied to the next page as well even though all records in the other page were not selected. Investigation showed that on change, the 'when' condition added to refresh the list was always false. To resolve this, the condition in section pzBulkProcessingCheckbox which refreshes the list once the checkbox is changed has been removed.

SR-B32247 · Issue 291773

Resolved null-pointer exception at ReferencePropertyLinkToCommonParent

Resolved in Pega Version 7.3

When a reference property (liked via top level page) was copied with-in the page (intrapage), an null-pointer exception would be generated by a bad link if the number of levels in the new property differed from the original. The issue was traced to an error in the After Copy duplicator that did not correctly evaluate the target property in all environments. More robust testing has led to refinements on the duplicator to resolve this issue.

SR-C29160 · Issue 419494

Performance improvements made on bulk actions

Resolved in Pega Version 8.3

Latency was observed when performing transfer Bulk Action on cases. Investigation showed that the "Select Action" button in pzBulkProcessingActionSection contained a refresh other section action for the pzBulkProcessingCheckbox section that executed on each row of the grid rendered. This refresh is not needed as the "Post value" action will take care of posting the selected checkbox data to clipboard, so it has been removed to resolve the performance issue.

SR-C78006 · Issue 425510

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-D520 · Issue 435485

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-C97889 · Issue 437541

Performance improvements made on bulk actions

Resolved in Pega Version 8.3

Latency was observed when performing transfer Bulk Action on cases. Investigation showed that the "Select Action" button in pzBulkProcessingActionSection contained a refresh other section action for the pzBulkProcessingCheckbox section that executed on each row of the grid rendered. This refresh is not needed as the "Post value" action will take care of posting the selected checkbox data to clipboard, so it has been removed to resolve the performance issue.

SR-D14573 · Issue 485986

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-D31103 · Issue 502978

VBD insert process updated for better retry handling

Resolved in Pega Version 8.2.4

When restarting Data Flow and VBD nodes, the VBD client can encounter some exceptions indicating components in the stack are temporarily unavailable. In most cases the VBD client retries, but there are some cases where it did not and data flow failures occurred. To resolve this, the code has been updated to remove logging of the VBD cluster status during a retry, and the retry duration has been made configurable.

SR-C47100 · Issue 423998

Added handling for cases where Microsoft Internet Explorer causes a SAXParseException

Resolved in Pega Version 8.3

Numerous SAXParseException messages were seen in the log file, and the queryString showed the pyDeleteDocumentPg being referenced. This was traced to the method used by Internet Explorer to construct an HTTP request: Microsoft Internet Explorer sends the header and body of the request in separate TCP packets, but for an unknown reason in this case the body packet goes missing. To resolve this, a toggle has been introduced which will send the pyDeleteDocumentPg request as GET if pega.u.d.GET_REQUEST_DELETEDOCUMENT is set to true in userworkform. In a normal flow without this variable, the request will pass through the normal flow.

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