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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B5560 · Issue 276633

Corrected page passivation for parameterized data pages

Resolved in Pega Version 7.3

A null-pointer exception error was generated when performing findPage() on a parameterized Data page after the page/thread was passivated and restored. This was traced to a situation where a page with meta data was not correctly saved while passivating due to a failed condition check on last update time, and has been resolved with changes to the EditDataPageHandler to update the access time whenever page is loaded from findDataPage() method.

SR-C86589 · Issue 436265

Added explicit thread cleanup to resolve case worker portal UI rendering problem

Resolved in Pega Version 8.3

Creating a case in the case worker portal was resulting in the respective screen being rendered with a distorted UI. This was traced to an issue in topnavigation where the thread was being changed to a base thread and skipping the FlowModalProcess thread removal when the new DC action was triggered. To resolve this, the system has been modified to append "$FlowModalProcess" in harnessOnBeforeUnload if it is missing to make sure the FlowModalProcess thread is removed.

SR-B32247 · Issue 291773

Resolved null-pointer exception at ReferencePropertyLinkToCommonParent

Resolved in Pega Version 7.3

When a reference property (liked via top level page) was copied with-in the page (intrapage), an null-pointer exception would be generated by a bad link if the number of levels in the new property differed from the original. The issue was traced to an error in the After Copy duplicator that did not correctly evaluate the target property in all environments. More robust testing has led to refinements on the duplicator to resolve this issue.

SR-C29160 · Issue 419494

Performance improvements made on bulk actions

Resolved in Pega Version 8.3

Latency was observed when performing transfer Bulk Action on cases. Investigation showed that the "Select Action" button in pzBulkProcessingActionSection contained a refresh other section action for the pzBulkProcessingCheckbox section that executed on each row of the grid rendered. This refresh is not needed as the "Post value" action will take care of posting the selected checkbox data to clipboard, so it has been removed to resolve the performance issue.

SR-C78006 · Issue 425510

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-D520 · Issue 435485

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

SR-C97889 · Issue 437541

Performance improvements made on bulk actions

Resolved in Pega Version 8.3

Latency was observed when performing transfer Bulk Action on cases. Investigation showed that the "Select Action" button in pzBulkProcessingActionSection contained a refresh other section action for the pzBulkProcessingCheckbox section that executed on each row of the grid rendered. This refresh is not needed as the "Post value" action will take care of posting the selected checkbox data to clipboard, so it has been removed to resolve the performance issue.

SR-D14573 · Issue 485986

Wait corrected for sub case after reopening

Resolved in Pega Version 8.3

A re-opened parent case was not waiting for the sub case when a sub case was reopened, but it did wait if there was no sub case on the reopened parent case. This has been resolved by enhancing the system to better handle the reopen of activator and dependent work objects by checking the reopen time: - pzGetAllStatusforDepClass activity: added step 2 to consider activator reopen time - pzGetMessageKeysForFlowDependencies list view: added criteria to filter on reopen time

INC-161737 · Issue 639845

Queue processor correctly moves items to Broken Items

Resolved in Pega Version 8.6.1

When an exception occurred while Queue Processor processed an item, he queue item was not moved to Broken Items. The error " inconsistent datatypes: expected - got CLOB DatabaseException caused by prior exception" was generated. This has been resolved by modifying the NativeSQL builder and NativeSQLBatchExecutor to allow the batch of queries to be retried. Additional changes were also added for Oracle databases to identify the correct column types.

INC-168983 · Issue 645791

Jobs restart after system failure

Resolved in Pega Version 8.6.1

Several key standard CLUSTER type jobs were left in disabled state after a performance break test with rolling restart of the nodes. This was traced to prevention code that was originally intended to disallow stopping the scripts, but had an unexpected result after a system failure when the request to restart the standard pzDelayedQueueProcessorSchedule was rejected if the check of the job name matched the deny list. This has been resolved by removing the preventative code.

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