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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D18332 · Issue 490989

Enhancements added for scrolling when an overlay is present on the screen

Resolved in Pega Version 8.3

When scrolling the screen with the autocomplete window open, the autocomplete window became disjointed with its field. This has been addressed with an enhancement to improve the visual experience. With these changes, the overlay will be launched at the place where the mouse pointer is located. Earlier, the overlay was launched at the starting of the element on which the launch overlay was configured. Previously, if the parent element was scrolled the overlay used to remain at the same position. With the new changes, the overlay will be attached to the parent element when it is scrolled. In the third use case, when the content was launched dynamically, there used to be a scrollbar in the parent viewport as the viewport expanded. With the new changes, the viewport will remain the same and the dynamic content in the overlay will now have a scrollbar.

SR-D60447 · Issue 522751

Corrected unexpected save warning when switching tabs

Resolved in Pega Version 8.1.8

When using the Interaction Portal, entering case data on one open tab and then switching to another open tab caused the system to display a Save warning message as though the Tab has been closed instead of switched. This has been resolved by updating the system to skip the dirty alert when bPrompt is false in the Ajax Container container case.

SR-B4768 · Issue 276160

Global DB Trace timestamp uses UTC

Resolved in Pega Version 7.3

When running Global DB trace, recorded timestamps were not following the 'set timestamp' setting. Timestamps instead corresponded to the requestor context. DB Tracer logging has been updated to ensure appended timestamps are passed as "UTC".

SR-C91907 · Issue 433770

Thread context preserved when processing a case in interaction

Resolved in Pega Version 8.3

Thread context was not being preserved correctly when a case was opened from an interaction. This has been corrected.

SR-D76134 · Issue 542160

"Offline" icon shows when simulating offline mode

Resolved in Pega Version 8.1.8

When simulating offline mode by selecting "Settings->SystemInfo->Simulate Offline checkbox" and moving to MyWork, "Offline" did not appear in the header. This has been corrected.

SR-D17919 · Issue 491579

Corrected thread switching when moving between interactions tabs

Resolved in Pega Version 8.3

When using Create New for a Phone Call-Consumer in one tab and Create New for an Outbound Phone Call on another tab, the thread was not changing when switching between the tabs of the interactions. Closing the Outbound call interaction resulted in null pages on the clipboard. This has been resolved by updating the pzpega_ui_doc_tabsupport file so it switches to root document context if called from onActivate function using a flag.

SR-B31631 · Issue 289775

Installation documentation updated re: postgis use

Resolved in Pega Version 7.3

To avoid confusion, the documentation for the installation process has been explicitly updated to indicate that data and rules schema cannot have postgis extension applied.

SR-B34135 · Issue 291962

Existing Org Names used in new layer

Resolved in Pega Version 7.3

In the Advanced configuration section, existing Organization Names were not being used while creating a new framework on top of an existing framework/application. This was an issue with the framework ruleset prerequisite preparation logic incorrectly setting the ruleset version for the dependency of the framework integration ruleset, and has been fixed.

SR-C94042 · Issue 444586

Resolved JSON exception with refreshrow used for navigation

Resolved in Pega Version 8.3

After upgrade, a custom implementation of a grid that had a menu configured on right click of the row for the category/description in the uploaded case attachments was not working. This was traced to the RefreshRow(non-list) action generating quotes that made the JSON invalid for a navigation rule, and has been fixed by modifying pzProcessRefreshRowItem to remove quotes from navigation refreshrow action generation.

SR-D17037 · Issue 487531

Check added for backwards compatibility with Case Type when rules

Resolved in Pega Version 8.3

After upgrade, the When rules present on case type rules (used for skipping stages or showing/hiding stage-wide or case-wide actions) were not executing at run time. This was traced to the introduction of the pySkipOrAllowType property in recent versions, and was only reproducible when the ApplicationRuleset was locked and after upgrade irrespective of whether the condition for when was true or false. To resolve this and enhance backwards capability, a check has been added for the SkipOrAllowType property being empty.

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