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Resolved Issues

View the resolved issues for a specific Platform release.

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B36632 · Issue 292416

Improved logic for cloned operators and workpools

Resolved in Pega Version 7.3

The workpools available in a new application were not updating correctly due to a missed use case related to multiple cloned operators and the respective multiple cloned workpools being added to the built-on operator. To better handle this scenario, the following changes have been implemented: 1) If the workpool originally listed on the access group to be cloned derives from a class in the list of classes to be created, then the entry will be updated with the new work pool name. 2) If the workpool originally listed on the access group to be cloned does NOT derive from a class in the list of classes to be created, then the entry will be removed from the new access group. (for example, if the user selected no case types and the old access group had multiple work pools listed, then none of those workpools will be present on the new access group since those work pools were not cloned). 3) If an entry was previously marked as the default work pool, the newly cloned workpool will be marked as the default workpool. (This is a change in logic, as previously the access group always used the default work pool [Org-App-Work]). 4) If the previous default work pool was not cloned to the new application (based on case type selection), then the access group's default workpool will be the first in the list. 5) If there were no work pools present in the list, then the standard Org-App-Work classgroup that is always created as part of the new application process will be added and made the default.

SR-B36632 · Issue 294145

Improved logic for cloned operators and workpools

Resolved in Pega Version 7.3

The workpools available in a new application were not updating correctly due to a missed use case related to multiple cloned operators and the respective multiple cloned workpools being added to the built-on operator. To better handle this scenario, the following changes have been implemented: 1) If the workpool originally listed on the access group to be cloned derives from a class in the list of classes to be created, then the entry will be updated with the new work pool name. 2) If the workpool originally listed on the access group to be cloned does NOT derive from a class in the list of classes to be created, then the entry will be removed from the new access group. (for example, if the user selected no case types and the old access group had multiple work pools listed, then none of those workpools will be present on the new access group since those work pools were not cloned). 3) If an entry was previously marked as the default work pool, the newly cloned workpool will be marked as the default workpool. (This is a change in logic, as previously the access group always used the default work pool [Org-App-Work]). 4) If the previous default work pool was not cloned to the new application (based on case type selection), then the access group's default workpool will be the first in the list. 5) If there were no work pools present in the list, then the standard Org-App-Work classgroup that is always created as part of the new application process will be added and made the default.

SR-B12993 · Issue 285730

Property change tracking updates for source shapes and ClipboardPageAdapter

Resolved in Pega Version 7.3

OnChange and Declare Expression rules were unexpectedly triggered during data flow executions that converted clipboard pages from DSM to regular implementation. The triggering also intermittently occurred when loading data from different dataset types while populating the page. This was traced to the handling of property change tracking, and the system has been updated so that source shapes and ClipboardPageAdapter will not track property changes.

INC-183947 · Issue 673733

Query split added to handle Oracle expressions limit

Resolved in Pega Version 8.7

The PXCHECKFLOWDEPENDENCIES activity was throwing the Oracle error message "ORA-01795: maximum number of expressions in a list is 1000" when a case had a very large number of sub-cases, causing a failure in trying to submit additional child cases which sent them into the broken process. This has been resolved by updating the pxCheckFlowDependencies rule to break down the query parameter into batches of 999 so they can be handled by Oracle.

INC-184155 · Issue 673072

Entity Detection prefers first detected entity

Resolved in Pega Version 8.7

Entity detection shown in the "Training data" tab of the email channel did not match with the results of running the corresponding text analyzer rule. This occurred when a single piece of text was detected as multiple entity values, which led to the last entity detected being picked for case mapping because of the unclear scenario of duplicate entities. To resolve this, pxmapresponseentities has been updated to prefer the first detected entity.

INC-184834 · Issue 669458

Channel copy text analyzer detection updated

Resolved in Pega Version 8.7

The error message "No unlocked Ruleset versions are available. Please add or unlock a ruleset to create a new channel." was displayed when trying to save a new interface. This was traced to the system copying the channel to incorrect classes/names due to detecting an incorrect type of text analyzer and copying the wrong rules. To resolve this, the method of detecting the text analyzer type on channel copy has been updated.

INC-176173 · Issue 654726

Re-indexing correctly triggers old index deletion

Resolved in Pega Version 8.7

There was no request to delete the old index when a new reindexing process was started, resulting in the new data being put into the already existing index. This was traced to a logic flaw which evaluated a condition as false under certain conditions. This 'If' condition has been fixed and simplified so the process responsible for recreating the ElasticSearch index is accessible for the scenario of reindexing an entire index without specifying include or exclude classes.

INC-178663 · Issue 659805

Updated handling for batch indexing cancellation

Resolved in Pega Version 8.7

Entries were seen in the pyBatchindex QP even when indexing was not in progress. Investigation showed that if an exception occurred during the cancel process, the pyStatusWork property in Log-Cluster-FTSIndex instance was not correctly updated and the value remained as CancelInProgress. As a result, SLP silently remained in the state of waiting for the completion of cancel operation. This has been resolved by updating the handling of the cancellation process to ensure the queue is correctly cleared and email notifications are sent as expected.

INC-186782 · Issue 674952

Re-indexing correctly triggers old index deletion

Resolved in Pega Version 8.7

There was no request to delete the old index when a new reindexing process was started, resulting in the new data being put into the already existing index. This was traced to a logic flaw which evaluated a condition as false under certain conditions. This 'If' condition has been fixed and simplified so the process responsible for recreating the ElasticSearch index is accessible for the scenario of reindexing an entire index without specifying include or exclude classes.

SR-D56293 · Issue 536776

Resolved timeout errors related to getIndexInfo

Resolved in Pega Version 8.1.8

When attempting to import large files (around 300MB) via Designer Studio a time out error was seen, but the same upload worked as expected from the command line. Investigation showed that the "approximate" argument in getIndexInfo caused wasteful analytic operations to be run on the database, hampering performance. To resolve this, areas where the results of the analysis are not needed have been modified to have aApproximate set to be true so it will not be run.

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