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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-196414 · Issue 684238

OAuth token refreshed when revoked on source

Resolved in Pega Version 8.7

When an OAuth token was used to authorize the APIs in the system, revoking the token at the source, i.e. from the Service side, did not automatically refresh the token and a logoff/logon was required before a fresh token was generated. This has been resolved by adding an update to explicitly purge revoked tokens.

INC-178417 · Issue 670114

Flag reset added for grid with 'Expand When'

Resolved in Pega Version 8.7

A grid using an 'Expand When' condition worked as expected when the condition was true, but once expanded the grid did not collapse if the expand condition was changed to false even if a section/harness refresh was performed. This has been resolved by adding an update which will reset the flag when the result of 'Expand When' is false.

SR-B10076 · Issue 281632

Save and Cancel use case enabled

Resolved in Pega Version 7.3

When a button was configured with both the "Save" + "Cancel" out-of-the-box actions, the cancel action was performed but the data was not saved to the database. If the button was configured only as a Save action, the save worked as expected but the lock was not released. In order to support a CrossDomain windows use case of enabling an agent to save entered work but cancel out of the case so another another agent can pick up the case and continue with it, the Work-Autoclose function has been modified to write try catch blocks and call doClose when a button is configured with both the "Save" + "Cancel" out-of-the-box actions.

SR-B11600 · Issue 282715

Handling added for dot in visible-when rule

Resolved in Pega Version 7.3

On click of the icon next to the visible-when rule in order to open the rule, the error "Unable to open the rule as Base Class Value is empty" was generated if the 'when' rule of the conditions included a dot. To correct this, the pega_openRuleSP logic has been modified to fall back to the section class from the PRXML when the value of baseClassValue is empty.

SR-B13418 · Issue 283237

Attachments removed when work object withdrawn

Resolved in Pega Version 7.3

After adding an attachment and then withdrawing the case, the unneeded attachments were still being stored in the attachments section until a refresh was performed. This was traced to code in the UpdateAndDeleteAssignments activity that appended the target page rather than replacing. This has been modified to ensure attachments are eliminated when the status of a work object is moved to 'Withdraw'.

SR-B15790 · Issue 285997

Handling added for dot in visible-when rule

Resolved in Pega Version 7.3

On click of the icon next to the visible-when rule in order to open the rule, the error "Unable to open the rule as Base Class Value is empty" was generated if the 'when' rule of the conditions included a dot. To correct this, the pega_openRuleSP logic has been modified to fall back to the section class from the PRXML when the value of baseClassValue is empty.

SR-B16784 · Issue 287160

Attachments removed when work object withdrawn

Resolved in Pega Version 7.3

After adding an attachment and then withdrawing the case, the unneeded attachments were still being stored in the attachments section until a refresh was performed. This was traced to code in the UpdateAndDeleteAssignments activity that appended the target page rather than replacing. This has been modified to ensure attachments are eliminated when the status of a work object is moved to 'Withdraw'.

SR-B47342 · Issue 303997

Fixed page reference error when copying

Resolved in Pega Version 7.3

An error stating reference pyWorkPage.ProductLines were not valid was generated during deferredSave while copying embedded reference type auto populate properties. This was caused by operations that added references from the data page before the current auto populate's reference information was added to duplicator. To resolve this, if the copy target is auto populate the system will skip adding references, and if the target is any other page the references will be copied.

INC-175630 · Issue 653863

Application selections only announced when visible

Resolved in Pega Version 8.7

The elements of the application switcher were being announced by the NVDA screen reader even when toggled off, i.e. not visible. The issue was occurring because the focus was remaining at the search bar even after closing the app switcher window, and has been resolved by adding the necessary logic to switch the focus.

INC-195387 · Issue 681673

HandleResponses updated for use with optimized campaign

Resolved in Pega Version 8.7

After updating from Pega 8.4, responses were not processed in the pxHandleResponses Data flow if the "pyCampaignOptimization" flag was set to true. This was traced to a missed use case for an optimized campaign, and has been resolved by modifying the condition in HandleResponses.

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