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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A67518 · Issue 251275

Google Chrome check added for character count

Resolved in Pega Version 7.2.2

Unlike Firefox and Microsoft Internet Explorer, Google Chrome considers new line/carriage returns as two characters. This resulted in different character count values on refresh than when entering the text on the text area. This also could cause unexpected truncation of the text due to exceeding the max character value. To account for this, a condition specific to Google Chrome has been added to the rule utility function pzGenerateTextArea to take into consideration two characters for a line break or a carriage return.

SR-A77474 · Issue 253967

Online-only Mobile harness always displays appropriate offline message

Resolved in Pega Version 7.2.2

In the Mobile app, clicking on an online-only harness (check box for online selected) from the navigation menu, then going offline and clicking it again resulted in an alert (0:Communication failure) with no other description. The issue was that in multithread context with possible switching between threads, the network status was not properly updated in desired pxRequestor page. The system will now loop through all the threads and update the pegaserveravailability status for the correct pxRequestor in the Client Cache and correctly display the message "Cannot perform this operation when offline".

INC-146752 · Issue 602935

File Listener made more resilient

Resolved in Pega Version 8.4.4

When file listener encountered a FileNotFoundException as a consequence of sporadic AmazonS3Exceptions, the listener was disabled and no retries were made. In order to make the file listener more resilient, FileMatchConcentrator has been updated. While file listener is running and trying to get the next set of files, if the isDirectory() method returns false due to a non-existent directory or some other intermittent issues, instead of throwing an exception and shutting down the file listener, the system will now log the exception and continue.

INC-147856 · Issue 607134

Description input for new reports restricted to 64 characters

Resolved in Pega Version 8.4.4

After saving a report with a description containing more than 64 characters, trying to delete the same report generated error messages saying the report description exceeds 64 characters. There was no maximum character limit set on the description input when creating/editing/save as a report. The delete modal shows any page-level warnings, so the guard rail warnings show up at that time. This has been resolved by disallowing the creation of a description greater than 64 characters in length.

INC-141940 · Issue 601543

Revoke Access Token check removed from OAuth Client Registration

Resolved in Pega Version 8.4.4

When client credentials were implemented, the OAuth 2.0 Client Registration form was designed such that once the instance was created and a token issued, the access tokens were deleted on save. Process changes now indicate that it should be possible to save the form because it may only have History Description/Usage changes made to it and Revoke Token and Regenerate Secret buttons are already available. To address this, the Revoke Access Token check has been removed from the validate activity of Client Registration.

INC-148552 · Issue 607369

Added ability to disable dirty form browser alerts

Resolved in Pega Version 8.4.4

In order to add support for those who do not want to see a browser alert pop-up when cancelling a work item after making changes but do want the out-of-the-box Dirty popup to be displayed, an update has been made to add a configurable flag. If pega.u.d.bUseNativeDirtyConfirm is set to false, only Pega dirty dialogs will be shown. Setting it to true will show the Pega dirty dialog or else the browser dirty dialog for an event object.

INC-218234 · Issue 734687

DSS added to skip 'Has Purge Happened Since Startup'

Resolved in Pega Version 8.8

The Purge Agent did not finish execution, exiting with the error "skipping purge because HasPurgeHappenedSinceStartup == false". This was traced to the local site policy of restarting their nodes every week, which was not aligned with the system default purge policy. To address this, a new DSS "skipHasPurgeHappenedSinceStartupCheck" has been added to the Pega-RulesEngine ruleset. When set to true, the check for 'Has Purge Happened Since Startup' will be skipped.

INC-144888 · Issue 603618

Custom rich text editor plugin support updated

Resolved in Pega Version 8.4.4

At runtime, two rich text editors were used in the same harness under two different sections, one regular and one hidden till clicked. A custom plugin was implemented for rich text editor at the harness level. After upgrade, the custom plugin was not getting displayed in the hidden rich text editor. Investigation showed that if plugins were added to pega.ctx.customrich text editorPlugins, then the plugin manager discarded plugins from pega.u.d.customrich text editorPlugins. To resolve this, the rich text editor plugin manager has been modified to merge the plugins from pega.ctx.customrich text editorPlugins and pega.u.d.customrich text editorPlugins.

SR-A79678 · Issue 254551

Rule-Parse forms in SI converted to harness based

Resolved in Pega Version 7.2.2

When opening an instance of the class Rule-Parse-Infer or Rule-Parse-Transform in the Smart Investigate for Payments application, the data was not rendered in the form but instead displayed as an XML page. This was due to rule forms being form-based, and an enhancement has been added to convert them to harness-based. In addition, the rule types Rule-Parse-Infer and Rule-Parse-Transform are no longer marked as deprecated so they may be fully utilized with the Pega SI Framework 7.11 and Pega engine releases going forward.

SR-A23701 · Issue 257746

Archive/ Purge JVM dependence removed

Resolved in Pega Version 7.2.2

If the JVM was shut down in the middle of the purge and archive process, some SLA queue items remained in a 'now-processing state' and were not automatically picked up by the SLA agent for rescheduling when the JVM was brought up again. This has been fixed by redesigning the the Archive/ Purge flow to run in the background in queue batches so SLA queue items will be updated immediately with their next goal. With this approach, updates of SLA queue items will not depend on purge and archive process duration, and SLA queue items will always be in a scheduled state.

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