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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-140879 · Issue 596571

Agent tracing handling updated

Resolved in Pega Version 8.5.2

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-139619 · Issue 597333

Agent tracing handling updated

Resolved in Pega Version 8.6

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-140879 · Issue 596570

Agent tracing handling updated

Resolved in Pega Version 8.6

When attempting to trace agents the error "Unable to trace the agent" appeared on screen. Investigation showed that the data page used by the Tracer was not always available in a thread that was displaying the section, most commonly if the section was using deferred loading. This has been resolved by using a data page available in a thread that opens a Tracer's section.

INC-178116 · Issue 660565

Article on configuring display options for a harness updated

Resolved in Pega Version 8.7

The documentation around the load behavior of a harness has been updated to reflect that the initialization settings only apply when using the harness as a landing page from the channel config. Applications that use Cosmos React do not use harnesses for landing pages. You can modify Cosmos React landing pages only in App Studio.

INC-138698 · Issue 595380

Mobile app improvements for poor connectivity conditions

Resolved in Pega Version 8.6

When the mobile app was used in areas with poor data network connectivity, the screen was freezing or a number of sync errors were seen. Improvements have been made in the processing and wait conditions to smooth the functions when connectivity is intermittent.

INC-176158 · Issue 664348

Max number of rows setting properly honored

Resolved in Pega Version 8.7

The setting for the maximum number of rows to retrieve was still used in a report definition even when it was disabled. This was traced to the report definition being sourced from a data page and having pagination enabled, and has been resolved by updating the handling for this use case.

SR-A89677 · Issue 257766

Removed erroneous warning from auto-created DataType reports

Resolved in Pega Version 7.2.2

When creating a data type and local source, a report definition is automatically generated for the data type. That report definition contains the warning "Using a custom HTML control to format a column may result in poor performance displaying query results. Consider using auto-generated HTML controls." This was confusing, creating the unintended assumption that something was wrong with the automatically generated report. To clarify this, the warning will not be displayed when the rule is created automatically.

INC-157214 · Issue 631600

Mentioned user in Pulse appears correctly

Resolved in Pega Version 8.6

When loading user names while using the "@" functionality in a Pulse post, adding or tagging the operator/user in Pulse by entering each letter brought up the list, but when using copy/paste it was not possible to select the desired value from the user.Suggestions list of operators/users. If by chance the user name was selected from the suggested list, the operator ID was added instead of the full name. This has been resolved.

INC-157957 · Issue 624209

Autocomplete correctly sets null values in clipboard

Resolved in Pega Version 8.6

When using an autocomplete control with display configuration "In a List", if a property value was null then the value of the property in the clipboard was set as “undefined”. This was due to the pzGetACData activity returning only properties with values and excluding empty properties, causing setProperty to use "undefined" when a property value was not found in the response. To resolve this, a condition has been added to the processAdditionalProperties method to replace an undefined value with an empty string.

INC-170514 · Issue 653762

Lock conflict resolved for AssignmentCheck

Resolved in Pega Version 8.7

The error "Unable to unlock this work object" sporadically appeared in both the runtime log and Pega RULES log when the robot was trying to create a case in Pega using an API call. Investigation showed that as the case was created, it was pulled by another robot (another requestor) which was using the GetAssignments API. This caused the perform assignment check to fail. To resolve this, a 'when' rule has been added to the performAssignmentCheck Activity.

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