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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C97046 · Issue 485715

Added restriction to limit environment sending multiple OTP emails

Resolved in Pega Version 8.2.3

Multiple One Time Password (OTP) Emails were being sent for a single requestor on a change password screen when the password was expired. This was caused by the environmental settings refreshing the changepassword harness, and has been resolved by adding a restriction against sending multiple OTPs for a requestor to whom an OTP has been successfully sent once.

SR-D27695 · Issue 500838

Email Discussion Thread retains Formatting

Resolved in Pega Version 8.2.3

CSS styles were not being retained in the discussion thread when replying to InboundCorrespondence cases. This was traced to a missing value in Param.latestReply activity pzCreateExternalPostFromMail, and has been resolved by setting an initial plain text value to the param.latestReply before it is set with the HTML value. This prevents having a blank parameter value if the incoming HTML value is empty.

SR-D18582 · Issue 492869

PMML evaluator updated

Resolved in Pega Version 8.2.3

A null pointer exception was generated when running a predictive model after a PMML import. This was traced to an error in the Regression Evaluator which caused an incorrect calculation for the alternate outcome of a binary model. This has been corrected with an added null check so the "other" value in a binary (logistic) classification model will be correctly evaluated.

INC-182152 · Issue 667396

Special character handling updated for export MapValue to Excel

Resolved in Pega Version 8.7

The Excel download was failing when the Row/Column definition or column configuration of a map value contained an equals sign (=) or < > brackets inside quotation marks. This has been resolved by adding an update that will evaluate the comparator value at the start of the row condition value, and row condition value and row condition operator will be set separately.

INC-184419 · Issue 669619

Checks added to prevent EditingMode null value

Resolved in Pega Version 8.7

When trying to open a section rule in developer portal in Pega Cloud, "Error" was displayed instead of the section details. Investigation showed the pyEditingMode property was present but did not have a value, and this has been resolved by adding checks to the UpgradeSequoiaGrid activity to ensure the pyEditingMode of "" does not invoke a data transform of that name.

SR-C95733 · Issue 444477

SendSimpleEmail modified to show complete attachment subject line

Resolved in Pega Version 8.2.3

The complete subject of the correspondence attached in a work object was not displayed in the UI. The clipboard page pyWorkPage -> Attachment (Link-Attachment) also showed an incomplete value in the pyMemo property, displaying only 64 characters. Investigation showed that pyCorrPage.pyLabel was being set to 64 characters in the Work-.SendSimpleEmail activity, and then used LinkMemo to show the value in the UI. To resolve this, the system will take HistMemo as the LinkMemo as well if it is available and then truncate it to the Link-Attachment.pyMemo size to store the entire value as exposed.

SR-D10889 · Issue 482668

Intervals for DateTime control inside table grid corrected

Resolved in Pega Version 8.2.3

The "allow time to be displayed in the interval of minutes" feature did not work as expected for a DateTime control configured inside a table grid. If a value for minutes was chosen, say 30 minutes, it displayed all the minutes from 00 to 59 instead of displaying 00 and 30. The same control used inside a simply dynamic layout worked correctly, displaying 00 and 30. This has been resolved by adding logic to support having only time with drop downs.

SR-D24880 · Issue 494172

CEP bucket size increased to 1 minute

Resolved in Pega Version 8.2.3

Frequent DSM Data Flow Errors were observed in production nodes with very high event rates. This was traced to the default bucket size for CEP being 1 second for a 31 day window, which was not sufficient to handle high volume use which may create an event strategy window large enough to hit the Cassandra column size limit. In order to resolve this, the default bucket size has been increased from 1 second to 1 minute.

INC-162649 · Issue 639400

DSS added for handling missing attachments

Resolved in Pega Version 8.7

When an S3 repository was configured as storage, some cases were not coming up in search and exception errors were seen in logs for a deleted attachment after every system restart/re-indexing of the search. Investigation showed these case objects were in the broken queue for pyFTSIncrementalIndexer due to a null pointer error encountered when indexing the attachment, and that the attachments were available in the repository but could not be read from the attachment repository during indexing. To resolve this, a new DSS setting has been added which allows selecting one of two behaviors: * Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = true : broken item is generated, but with a meaningful error message. This is the default behavior * Pega-SearchEngine indexing/distributed/fail_on_missing_attachment_file = false: case is indexed, but without the problematic attachment. Error message is printed out to the logs.

SR-A14740 · Issue 232865

Edit button page retrieval updated for better accuracy

Resolved in Pega Version 7.2.1

Due to the Edit button configuration for Data types passing the identical name "Data Type" to the Landing Page action configuration, the pages being retrieved for editing were inconsistent when moving between the Dashboard and the Manage Change screen. The system has now been updated to pass the unique pyInsHandle key for every data type to ensure expected results.

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