Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-191756 · Issue 718551

Corrected dashboard focus highlighting

Resolved in Pega Version 8.6.5

Dashboard links like "My activities"/"My cases"/"Recent"/"Search” were displayed with a yellow focus highlight even though the user was not currently in those screens. Investigation showed the data-menu-id for control_menu was being appended with the workid until selecting another tab caused it to reset to its original value without workid. This change in menu-id was responsible for the issue with focus, and occurred only when render as single checkbox was unchecked. This has been resolved by removing workid from menuid and adding a unique id for the outside menu and inside case same menu.

INC-139624 · Issue 595988

Validation error messages persist appropriately

Resolved in Pega Version 8.5.2

Whenever there was a Validation check on a flow action Validation Tab and Post Processing Activity, the error message appeared on the screen momentarily and disappeared. Intermittently, the validation error would stay on the screen after appearing a second time. This was traced to the refresh action happening in the wrong context due to the refresh action of the Ajax container being called twice, once in postacrenderac and another time in the harness unload function.The case error DOM was present in the markup, but because of the refresh in the harness unload, the error message was removed from the DOM. This has been resolved by changing the refresh call from onHarnessUnload callback to postAcRender callback. Logic has also been added to prevent refresh when error messages are present.

SR-119297 · Issue 183495

Dynamic container enhanced for harness sections

Resolved in Pega Version 7.1.8

In some situations, tab visibility conditions were not functioning as expected. For example, in a portal with a harness that has 2 sections, the click of an enable/disable button in the top section was configured to refresh the bottom section as well as call an activity. The bottom section had a tab layout containing harness rules with conditions specified for the tab visibility based on the above "Enable/Disable" button. For the above features, the data model got created when the Dynamic Container was being rendered for the portal's harness, and the data model was updated with the dynamic tabs' meta data. However, the data model was not being created while rendering the harness, and the lower section did not confirm to expectations. To resolve this, the code has been updated to handle the section refresh which has a Dynamic Container.

INC-148944 · Issue 604100

Email Listener auto-reply evaluation updated

Resolved in Pega Version 8.5.2

Email Listener auto-reply evaluation updatedAfter upgrade, messages were being read but not getting processed for a specific Email listener (RCEmailListerner). The error "Email flagged as an autoreply email and will not be processed" appeared in the logs. Previously, an email was not considered to be an auto-reply only when the 'auto-submitted' header didn't exist or existed with value 'no'. This caused issues with auto-forward or auto-redirect emails where 'auto-submitted:auto-generated' could be in the header. Due to this, email was marked as auto-reply and email listener stopped processing it. To resolve this, the system has been modified to mark the message as auto-reply if it finds 'auto-submitted: auto-replied' in the header, but not 'auto-submitted:auto-generated'.

INC-131384 · Issue 584856

Documentation updated for troubleshooting inline images for email

Resolved in Pega Version 8.5.2

Inline images were not showing by default when sending emails. To assist in this, the troubleshooting information for email has been updated with the following information: Correct configuration for display of inline images via Email bot is one that is shipped standard. To support Rich text in email display via Email bots, Email body must be stored 'As HTML attachment' (the setting on auto generated Service Email rule). In addition, no other setting on listener must be changed especially 'Embed inline images'(should remain unchecked) on Email listener rule. Combination of these 2 settings causes Email bot to save - 1. Email body as attachment 2. All inline images as attachment At runtime UI display, these 2 are recombined to display proper email. This is done in order to increase performance because images are lazily loaded.

INC-130695 · Issue 587660

Enhancements for upgrading in multi-tenant environment

Resolved in Pega Version 8.5.2

Some muti-tenant installations use the same applications or rule instances with the same pzInsKeys for different tenants. This can cause upgrades to time out due to the system fetching all pzInsKeys (which will have duplicates) and working with them in a default batch size of 500 each over 4 threads. This led to the same keys potentially being allocated and processed in different threads, resulting in duplicate processing and timeouts. This has been resolved by updating the select query to fetch the tentantid and pzInskeys in the MT system to avoid duplicate work in multiple threads. In addition, running Generate Declarative indexes fetches the pzinskeys and generates indexes for each record, but before generating, the existing index for the record is deleted and then inserted. Because the delete query to generate the index was not tenant aware, all of the records for the key were deleted for the tenants for that key, but the new index was created only in one tenant. This has been resolved by enhancing the DELETE query to be tenant aware, which will avoid deleting the indexes for all the tenants given an index key.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us