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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-116899 · Issue 169326

Edit validation displays literal characters

Resolved in Pega Version 7.1.7

If a property with edit-validate defined on it is included in a section with the control TextArea used, an error message is shown on top of the property if the edit validate returns false. However, the error was not shown as literal but rather displayed the encoded characters and was difficult to understand. This was traced to double encoding of characters like ">" in the displayed string, and has been changed so the literal character will appear.

INC-146544 · Issue 604493

Updated handling for unexpected character set in non-UTF-8 email

Resolved in Pega Version 8.5.2

After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.

INC-142564 · Issue 598697

Resolved issue with opening case in review mode

Resolved in Pega Version 8.5.2

After upgrade, using the Open in Review button from the Dashboard to view a case that the user did not have work entitlements on opened the case as expected, but the screen then immediately refreshed and redirected to the home screen. This was traced to the button configuration having an incorrect action set, with cancel action and then OpenWorkByHandle, and h as been resolved by updating the open in review button to remove the cancel action.

INC-143376 · Issue 604529

Adding handling for property without parent page

Resolved in Pega Version 8.5.2

Filtering was not working for a DateTime control in an optimized grid with embedded property which was a function alias defined in a report definition referenced by a Data Page. This was traced to the system assuming that every property has a parent page, which this use case did not. To resolve this, an update has been made that will return null for the parentGroupOrListProp if one does not exist.

SR-C58241 · Issue 409217

Agent Access Group corruption resolved

Resolved in Pega Version 8.1.2

The Access Group used by agents was intermittently becoming corrupted. This was caused by a timing issue where sometimes the conclusion was built before the rulesets to the requestor were set up, resulting in the role being added to the RoleNotFound cache. To resolve this, the RoleNotFound cache has been removed so that every time a role lookup happens the system will check the database.

SR-116025 · Issue 174180

Corrected ability to add rows to a Row Repeat Grid Layout

Resolved in Pega Version 7.1.7

Previously, an error was generated when attempting to add more than 51 rows to a Row Repeat Grid Layout with two more layouts containing other fields. This was caused by a duplicate call to invoke the list section, and has been fixed.

SR-116648 · Issue 170323

Form level messages retained by parameter for Tree layout

Resolved in Pega Version 7.1.7

Error messages were not retained when "Select On Load" option was selected for the Tree control. By request, an enhancement has been added through the parameter pega.u.d.KeepMessages, and the clearing of page messages will be done depending on this parameter, both in client and server.

INC-149375 · Issue 607829

Adjusted email listener behavior for authentication failures

Resolved in Pega Version 8.5.2

After upgrade, email listeners were not staying up during connection outages. This was traced to the handling of authentication failures when trying to reconnect, and has been resolved by changing the disconnected listener state to sleeping and raising an alert for authentication failures.

INC-143193 · Issue 595940

Handling added for UI overlap issue

Resolved in Pega Version 8.5.2

Elements of the window "Test Case Record Configuration" were shifted into one another when the Application name was too long that it overlapped with the other UI Elements. This has been resolved by adding a style sheet with overflow hidden.

SR-115798 · Issue 167885

Improved handling for abstract case classes

Resolved in Pega Version 7.1.7

An extra hyphen was being inserted into a newly created case's class when the parent class was an abstract class already indicated by '-'. To correct this, a check has been added to avoid appending a dash if the parent class name ends with "-".

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