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Resolved Issues

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D92688 · Issue 551341

Optional feature to improve pxETReport performance

Resolved in Pega Version 8.5

Poor performance was seen when using pxETReport. This was caused by the system loading the recent cases widget by looking up all the ET cases within last 30 days, opening each ET case to check if it is from the same pyFrom email address, and then if yes, opening its related service case. On a complex system, this was potentially a slow process. To improve performance, the "Related cases" feature can now be disabled through an overridable 'when' rule.

SR-D75636 · Issue 549348

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.5

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D54120 · Issue 541352

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.5

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D85653 · Issue 548600

Repaired Tracer use with Google Chrome

Resolved in Pega Version 8.5

After running Tracer while using Chrome, closing it and trying to run another resulted in an error indicating "Cannot Launch multiple tracer sessions for a requestor". This was identified as a bug with Google Chrome Versions greater than 70 and was caused by Chrome deprecating the use of sync XHR on page dismissal, and has been resolved by modifying the system to use a beacon API instead.

INC-125136 · Issue 575998

Topic name prefix support added for Kafka

Resolved in Pega Version 8.5

An enhancement has been added to support the use of site-specific standards for the naming of queues. This can be used to add clarification between Kafka Topics created by Pega and those created for internal topics when using a shared Kafka Cluster. This is done using the new setting: <env name=”services/stream/name/pattern” value=”prefix{stream.name}postfix”/> . As an example, if tenant.name is resolved into "myco" and the environment into "prod1", value="{tenant.name}-{environment}-{stream.name}" will result in stream myco-prod1-{stream.name} By default, when stream.provider = EXTERNAL, the default will be “pega-{stream.name}” .

SR-D90687 · Issue 560429

Broken Pipe exception in the logs

Resolved in Pega Version 8.5

Frequent "connection reset by peers" exceptions were being generated and broken-pipe exceptions were seen in the logs. Investigation traced the issue to unhanded IOExceptions on the server side that were a result of the client application not always closing the TCP connection gracefully. To resolve this, error handling for IOExceptions has been improved.

SR-D86978 · Issue 549172

Export to Excel cell style control added

Resolved in Pega Version 8.5

If a column was formatted with an auto generated numeric control, a new cell style was generated for every row during the export to Excel process. Since there is a limit on the amount of cell styles, once the number of rows in the file was greater than 64000 an error was generated. To resolve this, the system will disable the creation of a new cell style for every instance when an auto-generated numeric control is used.

INC-134046 · Issue 575238

database locking improved for login performance

Resolved in Pega Version 8.5

A slowness issue seen when trying to login to my.pega.com was traced to numerous database locks occurring on the pr_data_saml_authreqcontext table during the SAML flow. Analysis showed that while running Obj-Save on AuthRequestContext with 'OnlyIfNew' as false, the check caused a select query to run on the table to determine if the context was already there and insert it if it was not. To resolve this, the onlyIfNew check will default to true to avoid running the query; if the context is already present it will be overridden. Duplicate key exception handling has also been added to avoid any issues if a resave is done with same key.

SR-D96395 · Issue 555118

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.5

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

INC-132209 · Issue 577000

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.5

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

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