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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D51330 · Issue 515246

Added toggle to hold radio button value during multiple service case creation

Resolved in Pega Version 8.2.5

When a field was implemented with a radio button control in the service case screen, starting two cases of the same or different case type (with the same property and control) resulted in the selected value not sticking in the first case when selections were made for the second case. This was traced to multiple radio buttons with the same name in the dom for different AJAX containers: as per radio buttons behavior, only one could be selected if they have the same name. To correct this issue, updates have been made to change the name on radio buttons which are inside the hidden AJAX container and toggle the changes when the buttons should be shown.

SR-D51555 · Issue 516495

Resolved system hang after changing input field value post note

Resolved in Pega Version 8.2.5

After upgrade, a session was hanging in a Non-Member Search Phone interaction after navigating back from "Add or edit attachments" window. The same code worked as expected in the Member Search Phone interaction. Investigation showed that changed values (transaction ID, pzFromFrame) were being sent to the client twice, once in the popup window after attaching the note and again to the parent window. When the changed values were consumed and used in next actions, a mismatch resulted in pzFromFrame. To resolve this, the system has been updated so the Client will not consume the pxThread.pxClientExchange value if pxThread.pxClientFrame is different from what the current tracker is using.

SR-D51601 · Issue 516704

Hover logic updated

Resolved in Pega Version 8.2.5

When using a dropdown in a grid layout configured with a smartInfo to be displayed on Hover, the smart tip was sometimes not displayed when the hover moved from the top to point to the dropdown. If the hover was done quickly, it was displayed. Previously, the hover was calculated only by cursor x, y positions and elements boundaries: to resolve this issue, the logic has been updated to also consider cases where the element is still hovered without meeting these conditions.

SR-D52144 · Issue 515672

When no active document is available on login, first document will be marked active

Resolved in Pega Version 8.2.5

After logging into the user portal, attempting to perform operations like (opening a case/work object, opening reports etc.) caused the browser request to spin or freeze. The only way to recover was to close and re-launch the browser window/session and re-login. This issue occurred when there was an active reportdefinition document before the browser/node crash in the tabless dynamic container(DC) portal. After recovery, the dynamic container did not recreate the report definition document but instead tried to activate the first document in the portal, which in this case was the default harness configured in the Dynamic Container. As it was not yet loaded, exceptions were thrown. To resolve this, when no active document is available, the first document will be marked as the active document.

SR-D52695 · Issue 515972

Pagination context switch handling updated for mouse scroll

Resolved in Pega Version 8.2.5

When using various tables in the client application that have the Pagination mode set to 'Progressive' and that contain hyperlinked elements on which an 'Open Work by Handle' action has been defined, clicking an element that was loaded progressively intermittently generated an alert with the message 'Empty work item handle'. Investigation showed that dragging the scroll bar to access the latest cases worked, but using the mouse to scroll and select replicated the issue immediately. This was caused by context not being properly switched to the current harness while scrolling due to missing context switch handlers. To resolve this, code changes have been made to set the correct context before sending the request.

INC-161463 · Issue 638003

Case Dependency corrected for different access groups

Resolved in Pega Version 8.7

Creating a queue item as part of the case dependency was not working as expected when the access groups of the dependent cases were different. Investigation showed that in this scenario, the logic was looping differently and the DependencyList page in pxCheckFlowDependencies was getting removed. To resolve this, the DependencyList page has been moved so it is processed inside the DependencyList.pxResults loop.

INC-161948 · Issue 638963

Locking settings enabled for circumstanced case types

Resolved in Pega Version 8.7

Optimistic locking options were not present for a circumstanced case type, and the option to select the "Lock parent case when an action is performed on this case" check box was not available. However, when the parent case type was enabled with optimistic locking, a circumstanced child case could inherit a lock from its parent. Because "Lock parent case when an action is performed on this case" was not enabled on the circumstanced child case type, trying to update the parent case from the child case and save the parent case resulted in a "Lock not held on parent" error. This was a missed use case, and has been resolved by enabling locking settings in Case Designer for circumstanced case types.

INC-162168 · Issue 644731

Refresh works for nested lists

Resolved in Pega Version 8.7

After creating Pagelist A with another Pagelist within (B), a section was created with a repeating dynamic layout to display Pagelist A and a button was added with action set to refresh this section. In the embedded section of the repeating dynamic layout, a nested repeating dynamic layout was created for Pagelist B and a button was set to refresh this section. When using this configuration, the refresh was returning the actionID for Pagelist A regardless of which button was used. To resolve this, an update has been made which will iterate over the stack and append the individual indexes to the encoded value in the pzAPICreateJsonForField function.

INC-162763 · Issue 646109

Case creation and Save As performance improvements

Resolved in Pega Version 8.7

Performance improvements have been made to the getApplicationRuleSetList() function to avoid unnecessary and repetitive database calls.

INC-163154 · Issue 638100

Code updated for bulk actions buttons

Resolved in Pega Version 8.7

After upgrade, hovering over the "Filter case" button in pzBullkUpdate and the "Create" and "Clear" buttons in pzBulkAddActions caused them to disappear. The warning "This button generates markup that was used to support the older browsers. It is recommended that you update it to the newer markup" was shown, and an update code button appeared. Some custom rules exhibited the same behavior initially, but worked as expected after updating the code and saving them. This has been resolved by updating the buttons in pzBulkUpdate and pzAddBulkActions with the latest UI technologies used for button control codes.

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