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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D19111 · Issue 496592

Improved compatibility for mapping pyMessageId with out-of-the-box email index rule

Resolved in Pega Version 8.3.1

After upgrade, the process used for retrieving a reply for an email sent automatically by the system and comparing it with the incoming email to determine if it was a reply or not was failing to trigger an index or find instances of the class Data-Corr-Email that was supposed to save the property pyMessageId. This was related to recent refactoring of the handling for email headers in the Send activity, which moved them from a created AttachmentPage to the Primary page. The code in SendEmailNotification was still checking for the headers to be in the old location when going and adding the messageID, and was not taking it from the parameters. To resolve this, the pyMessageID will be set on the Primary page and messageID will be set on the parameter page based on the messageID in emailHeaders on the PrimaryPage.

SR-D21569 · Issue 491702

PUT and WHEN support added for REST

Resolved in Pega Version 8.3.1

Data layer rules in Pega were not getting generated through the Wizard- ‘Create Rest Integration’ when invoking the Rest service though the PUT method. This has been resolved by adding support for PUT and DELETE in pypresentdatapageoptions.

SR-D30505 · Issue 501894

Revalidate and save works for Service Packages using OAuth2.0

Resolved in Pega Version 8.3.1

Revalidate and Save was failing for service packages of type Data-Admin-ServicePackage which used authentication type as OAuth2.0 . If this was modified to basic authentication / unchecking authentication, revalidate and save was successful. Historically, the implementation of pzOnlyRestServiceType always assumed the primary page was the Service Package rule itself. To support this alternate use, the logic has been updated and a check of the Service Type has been added for the pxResults of the data page.

SR-D4559 · Issue 486556

Normalized type attribute namespace for Weblogic compatibility

Resolved in Pega Version 8.3.1

After upgrading from Weblogic 12.1.3.0 to Weblogic 12.2.1.3, the namespace in the generated Request XML for some elements was appearing as null/blank. This has been resolved by normalizing the type attribute namespaces' option in Connect-SOAP.

SR-D42456 · Issue 510956

Case status correctly updated when using RDA

Resolved in Pega Version 8.3.1

When a Assignment was routed to a work queue and Flow Action post processing was set to trigger an RDA Automation to update some case property, an error appeared saying there was no data available on the Page and the case status was not updated when it moved to the next stage. This was an issue with case status not being correctly updated when using robotic automation, and has been resolved.

SR-D36715 · Issue 507455

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.3.1

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D41229 · Issue 507175

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.3.1

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D42406 · Issue 510668

Support added for UTF-8 charset in Connect-REST pyRequestAttachmentPage

Resolved in Pega Version 8.3.1

When using Connect-REST with pyRequestAttachmentPage, Polish characters like "ó" or "ł" were converted to "?". This did not happen when pyRequestAttachmentPage was not used. This was due to the post request body using a multipart handler that ignored the charset being passed in and considered it a respective enum type for Application/json internally instead. This has been resolved by adding support for charset UTF-8.

SR-D50436 · Issue 513848

Case creation service activity unauthorized response modified

Resolved in Pega Version 8.3.1

When unauthorized users accessed the URL for creating a case, a blank screen appeared instead of the user being routed to a login screen. This was due to the system returning an HTTP 400 error instead of HTTP 401 response, and was traced to the introduction of an anonymous user type in the authentication activity (Authentication service in the service package). Case creation REST service uses pzCreateCase activity to create the cases, but before introducing the anonymous user type it was exiting from the authentication activity and did not call pzCreateCase. This was traced to the error handling relying on a field value to be in English when instead the site had localized the value, causing a mismatch which did not generate the necessary failed status. To avoid this, the system will now use the new pxStatusFlowSecurity process engine status instead of relying on a text match to determine this error.

SR-D17418 · Issue 498720

Attached note header displays properly in Hebrew locale

Resolved in Pega Version 8.3.1

With the locale set to Hebrew, the whole portal is presented correctly from right to left, but when opening a case note (an attached email), the header was not displayed as right to left. This has been resolved by updating the 'DisplayNote' HTML of class 'Data-WorkAttach-Note' and 'Show' HTML of class 'Data-Corr-Email' to use locale information from the operator.

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