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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D48369 · Issue 514305

Reinitializing Full Text Search will shut down Elastic Search regardless of search initialization status

Resolved in Pega Version 8.2.5

Pega search was only sporadically working after converting from standard sandbox-marketing to largesandbox-marketing. This was traced to the Full-Text Search initialization having failed on the app-tier node during re-initialization. As part of re-initialization, the existing node is shut down and the Elastic Search node is started. The shutdown process relied on a boolean flag which indicated if the current status of full-text search initialization was successful. In this case, ES was trying to validate all the cluster level settings, for every save of one of the cluster level settings, but could not due to topology changes in the Util Tier node. The boolean flag indicated initialization had failed so the shutdown process was not invoked, yet the system was attempting to start the second instance of an ES node on the same machine. To resolve this, the shutdown FTS code has been modified to shutdown ES regardless of the search initialization status.

SR-D48960 · Issue 517879

Exception stack trace will be included as comments in generated assembly code

Resolved in Pega Version 8.2.5

When there is an exception during assembly time, that original exception message is assembled in the generated code. To improve the process of finding the the root cause by examining the original exception stack, the system has been updated to insert the original exception stack trace into the generated code as comments.

SR-D50016 · Issue 515903

Exception stack trace will be included as comments in generated assembly code

Resolved in Pega Version 8.2.5

When there is an exception during assembly time, that original exception message is assembled in the generated code. To improve the process of finding the the root cause by examining the original exception stack, the system has been updated to insert the original exception stack trace into the generated code as comments.

SR-D50161 · Issue 514822

Auto populate disabled during redux page conversion to prevent concurrent modification exception

Resolved in Pega Version 8.2.5

Running a standalone data page sourced from a look up of a class was failing sporadically with a concurrent modification exception. The Data page was backed by redux pages: this meant that when the page fetched from data source was converted to redux page, it was iterating through all properties in the mContent of the page and trying to convert those to redux properties. During this process, when any auto populate property was encountered it was getting triggered and modifying the mContent, resulting in a change in iterator. As a result, when the Iterator was trying to fetch the next element, the concurrent modification exception was thrown. To resolve this issue, auto populate has been disabled during redux page conversion to avoid unnecessary problem during data page load.

SR-D50436 · Issue 513849

Case creation service activity unauthorized response modified

Resolved in Pega Version 8.2.5

When unauthorized users accessed the URL for creating a case, a blank screen appeared instead of the user being routed to a login screen. This was due to the system returning an HTTP 400 error instead of HTTP 401 response, and was traced to the introduction of an anonymous user type in the authentication activity (Authentication service in the service package). Case creation REST service uses pzCreateCase activity to create the cases, but before introducing the anonymous user type it was exiting from the authentication activity and did not call pzCreateCase. This was traced to the error handling relying on a field value to be in English when instead the site had localized the value, causing a mismatch which did not generate the necessary failed status. To avoid this, the system will now use the new pxStatusFlowSecurity process engine status instead of relying on a text match to determine this error.

SR-D50793 · Issue 514258

PegaEmailClient Debug level EmailAccount password issue resolved

Resolved in Pega Version 8.2.5

The SendEmailNotification activity was failing to send email when DEBUG log level was enabled for the com.pega.platform.integrationengine.client.email.PegaEmailClient class. This was traced to the removal of the pyPassword property from the copied object which was done for security reasons, but which is this case led to failed authentication. This has been resolved.

SR-D56079 · Issue 517628

Content type added to Httpclientutils

Resolved in Pega Version 8.2.5

The XML Response received from Connect HTTP Service was being converted to Base64 format automatically. This was traced to there not being a content type in the response header from the service, causing the content to be treated as binary and encoded before being mapped to the clipboard. To correct this, content type has been added to Httpclientutils.

SR-D39956 · Issue 511637

Corrected method IF use with shortcut function

Resolved in Pega Version 8.2.5

After upgrade, method IF was not working as expected when used in an expression like "@if(.totalorders_120days>0,(.remakeorders_120days/.totalorders_120days)<0.3,false)". This was caused by a missed use case for the combination of an exception-generating function in combination with a shortcut function (i.e. ternary, and, or), and has been resolved.

SR-D41207 · Issue 512087

Fallover stategy added to chat routing to keep event processor running

Resolved in Pega Version 8.2.5

Chats were becoming stuck in the queue and end users were not able to connect with the customer service representative. An excessive number of queued items were observed in a Queue Processor named "EventProcessor". This was traced to the setting "Browse from the offset" having been removed because of a retention policy. This resulted in "Browse from the end of the stream" being used instead even though browse should start from the earliest known offset. To resolve this, Stream Producer will be cached based on topic, and Stream consumer will fall over to an earliest strategy in case the requested offset isn't found so the event queue will be handled in a timely manner.

SR-D42662 · Issue 516870

Support added for auto restart of system paused nodes

Resolved in Pega Version 8.2.5

After the system paused a run, nodes had to be manually restarted by hand. Investigation showed that a node had fallen from the Hazelcast cluster due to an instability and that there was no support for an auto-restart under this condition. This has been resolved by adding a pulse task to resume runs stuck in system pause.

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