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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D94258 · Issue 560796

Thread context updated to supply steppage

Resolved in Pega Version 8.4.2

After upgrade, Server Startup was failing with the error "PEGA Rules Server not available". Investigation traced this to missing steppage information while invoking Rule-Utility-Function (from declare trigger when rule) during startup, which was caused by the thread calling the declare trigger, which was different from the thread running WhenRule, not being properly initialized during startup. To resolve this, the thread context has been changed to gThread, which contains the necessary steppage information.

SR-D94689 · Issue 555423

Class Loader cache values wrapped with WeakReference for improved cleanup

Resolved in Pega Version 8.4.2

Out Of Memory exceptions due to Metaspace were observed on Web tier instances running with a max Metaspace size of 2GB. Investigation showed that in PRClassLoaderDB, mLoaderCache values were wrapped with a SoftReference. To resolve this, the Class Loader cache values will be wrapped with a WeakReference, allowing the cache to free memory when it is no longer needed. JVM options has also been added to switch types of References being used if there is a preference.

SR-D95074 · Issue 566433

Updated logging to avoid unnecessary errors

Resolved in Pega Version 8.4.2

Errors were seen in the Pega rules log when a service case was launched from an email interaction case. This has been resolved by updating the system to avoid error logging for a configuration not supported for declaratives, such as named page references in 'when' rules.

SR-D95353 · Issue 557043

Null check and enhanced logging added to Update Existing Application

Resolved in Pega Version 8.4.2

While performing "Update Existing Application" step as part of post upgrade activities, errors were seen about hidden or circumstanced rules relating to "prprivate-exec.jar:?". Investigation indicated that rulesets were being iterated and compared, but it was not clear which ruleset might be causing the issue. The root cause was code that used an integer type in the comparison, leading to a null pointer error when it was null. To resolve this, a check has been added that will assign a value of 0 if the value is null in the comparison, and infoForced logging will be used to tell what caused the null.

SR-D95396 · Issue 556878

Enhancements added for Auto Populate diagnostics

Resolved in Pega Version 8.4.2

Diagnostics and tracer events have been added for AP copy operation to allow more visibility into code during AP copy issues in future: stack trace for all AP tracer events, diagnostic logs for auto populate behavior during copy, and added code to turn on AP logging during copy.

SR-D95495 · Issue 561465

Revised query to resolve VTable initialization error

Resolved in Pega Version 8.4.2

While running an import in a multi-tenant environment, latency and VTable initialization exceptions were seen. This has been resolved by updating the query with a JOIN clause when the SQL query is being built that will allow the import process to run without causing any issues.

SR-D95511 · Issue 557292

Decision table testConsistency updated to include duplicate columns

Resolved in Pega Version 8.4.2

Show Conflicts incorrectly reported unreachable conditions for a decision table and there was a red severe warning ribbon on the top of the rule after saving when in actuality the conditions were unique and the execution was correct, with the runtime execution of each row in the table giving the correct results. This was traced to the use of a property as the column header for multiple columns: testConsistency marked the columns other than the first as duplicates and excluded them from the consistency check. As a result, when a decision table had 3+ rows with a value in the first row and empty values for the rest of the rows and used an operator such as >, all rows starting with the 3rd row became unreachable because the first row covered values > 1 and the second covered the rest, therefore the third was unreachable. To resolve this, the system has been updated to involve all duplicate columns in the consistency check.

SR-D82695 · Issue 546540

Correct tenant ID set in execution of SLA Agent

Resolved in Pega Version 8.4.2

An incorrect tenant ID was set in the execution of service level agent, causing the SLA Queue item to fail with the error "You are not authorized to open instance SYSTEM-QUEUE-SERVICELEVEL." This was traced to an incorrect access group which was set in QueueProcessor for a processed item and not restored correctly, and has been resolved by populating the access group on the security tab of the relevant standard agent with the value “PRPC:Agents”.

SR-D85410 · Issue 549570

Improved queue processor tracing

Resolved in Pega Version 8.4.2

After starting to trace the queue processor, the message "waiting up to 1 minute for queue processor, <<Name>> to start processing an item" was displayed as expected, but if the tracer was closed and then there was another attempt to trace the queue processor, the message "Trace request with the current requestor is already registered. Multiple trace requests from same requestor are not allowed." appeared. Research showed that this was related to the implementation around canceling a background task, and has been resolved by adding code to handle the scenario of terminating an on-going trace request on window close and then beginning another trace request with the same requestor.

INC-112001 · Issue 556978

Corrected REST resource parameter mapping

Resolved in Pega Version 8.4.2

After upgrading, the PUT rest service was not working correctly. This was traced to a handling issue in the value calculation for a new variable(offset) recently introduced to keep track of next resource parameter in order to replace it with the runtime token and collect resource parameters and their respective runtime values. This has been resolved by updating the system to recalculate the value of offset as soon as the design time resource parameter token is replaced with the runtime token.

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