INC-202878 · Issue 713790
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.7.2
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-202878 · Issue 713791
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.8
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-194415 · Issue 710824
Improvements for dirty popup
Resolved in Pega Version 8.7.2
Multiple issues have been addressed for dirty popups. 1) While working on an assignment, making a change and then clicking on the left navigation (Home, Dashboard) did not show the dirty pop up as expected, and the change was lost. The dirty pop up did appear on the Cancel button and Actions within the case. This has been resolved by improving the context switching for visibility of the dirty pop up. 2) Attempting to work around the previous issue by clicking "Do not display dirty warnings" only worked the first time it was tried. With this change in place, opening the assignment, making a change, then clicking Home, caused the pop up to appear as desired, but opening the assignment again and making a change, then clicking Home again did not prompt the dirty pop up. This was due to the click handler getting hit twice, leading to the already open dirty dialog being closed during the second call to the function 'isFormDirty' in pzpega_ui_doc_actionRouter.js file, and this has been resolved. 3) When attempting to close the case as a draft, clicking the save button caused the system to keep loading for a few minutes without sign of completing the save process and eventually the browser had to be closed. The content was saved, but the system was not able end the loading screen. This was caused by an incorrect harness context which caused the "SubmitInProgress" flag to be true on the incorrect harness context so the modal was not dismissed. To resolve this, on clicking the "Save" button, after the confirmation modal is closed, the pega.u.d.isDirtyDialogOpen will be reset to false.
INC-211253 · Issue 711279
Improvements for dirty popup
Resolved in Pega Version 8.7.2
Multiple issues have been addressed for dirty popups. 1) While working on an assignment, making a change and then clicking on the left navigation (Home, Dashboard) did not show the dirty pop up as expected, and the change was lost. The dirty pop up did appear on the Cancel button and Actions within the case. This has been resolved by improving the context switching for visibility of the dirty pop up. 2) Attempting to work around the previous issue by clicking "Do not display dirty warnings" only worked the first time it was tried. With this change in place, opening the assignment, making a change, then clicking Home, caused the pop up to appear as desired, but opening the assignment again and making a change, then clicking Home again did not prompt the dirty pop up. This was due to the click handler getting hit twice, leading to the already open dirty dialog being closed during the second call to the function 'isFormDirty' in pzpega_ui_doc_actionRouter.js file, and this has been resolved. 3) When attempting to close the case as a draft, clicking the save button caused the system to keep loading for a few minutes without sign of completing the save process and eventually the browser had to be closed. The content was saved, but the system was not able end the loading screen. This was caused by an incorrect harness context which caused the "SubmitInProgress" flag to be true on the incorrect harness context so the modal was not dismissed. To resolve this, on clicking the "Save" button, after the confirmation modal is closed, the pega.u.d.isDirtyDialogOpen will be reset to false.
INC-194415 · Issue 710825
Improvements for dirty popup
Resolved in Pega Version 8.8
Multiple issues have been addressed for dirty popups. 1) While working on an assignment, making a change and then clicking on the left navigation (Home, Dashboard) did not show the dirty pop up as expected, and the change was lost. The dirty pop up did appear on the Cancel button and Actions within the case. This has been resolved by improving the context switching for visibility of the dirty pop up. 2) Attempting to work around the previous issue by clicking "Do not display dirty warnings" only worked the first time it was tried. With this change in place, opening the assignment, making a change, then clicking Home, caused the pop up to appear as desired, but opening the assignment again and making a change, then clicking Home again did not prompt the dirty pop up. This was due to the click handler getting hit twice, leading to the already open dirty dialog being closed during the second call to the function 'isFormDirty' in pzpega_ui_doc_actionRouter.js file, and this has been resolved. 3) When attempting to close the case as a draft, clicking the save button caused the system to keep loading for a few minutes without sign of completing the save process and eventually the browser had to be closed. The content was saved, but the system was not able end the loading screen. This was caused by an incorrect harness context which caused the "SubmitInProgress" flag to be true on the incorrect harness context so the modal was not dismissed. To resolve this, on clicking the "Save" button, after the confirmation modal is closed, the pega.u.d.isDirtyDialogOpen will be reset to false.
INC-211253 · Issue 711280
Improvements for dirty popup
Resolved in Pega Version 8.8
Multiple issues have been addressed for dirty popups. 1) While working on an assignment, making a change and then clicking on the left navigation (Home, Dashboard) did not show the dirty pop up as expected, and the change was lost. The dirty pop up did appear on the Cancel button and Actions within the case. This has been resolved by improving the context switching for visibility of the dirty pop up. 2) Attempting to work around the previous issue by clicking "Do not display dirty warnings" only worked the first time it was tried. With this change in place, opening the assignment, making a change, then clicking Home, caused the pop up to appear as desired, but opening the assignment again and making a change, then clicking Home again did not prompt the dirty pop up. This was due to the click handler getting hit twice, leading to the already open dirty dialog being closed during the second call to the function 'isFormDirty' in pzpega_ui_doc_actionRouter.js file, and this has been resolved. 3) When attempting to close the case as a draft, clicking the save button caused the system to keep loading for a few minutes without sign of completing the save process and eventually the browser had to be closed. The content was saved, but the system was not able end the loading screen. This was caused by an incorrect harness context which caused the "SubmitInProgress" flag to be true on the incorrect harness context so the modal was not dismissed. To resolve this, on clicking the "Save" button, after the confirmation modal is closed, the pega.u.d.isDirtyDialogOpen will be reset to false.