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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-155469 · Issue 616912

Attach Documents Control updated for busy indicator timing

Resolved in Pega Version 8.4.4

When using the standard control - Attach content - to attach documents for processing in the application, selecting multiple files for upload and then clicking on the attach button before the busy indicator started resulted in not all files being uploaded. Investigation showed that the busy indicator was not set to display as soon as the attachments were added, giving an opportunity to click "Attach" before all the documents could be successfully added to the process. As part of the resolution for this issue, the busy indicator will be displayed immediately upon file selection.

INC-178923 · Issue 660887

Resolved startup error related to business calendar object

Resolved in Pega Version 8.5.5

An error recorded in the log file when the server started was traced to a cache update that removed the old business calendar object and added the new business calendar object to the business cal list. This has been resolved by updating the system to replace the business calendar object instead of removing the old one from the cache first.

INC-145810 · Issue 599466

BIX log shows correct corrupted BLOB pzInskey

Resolved in Pega Version 8.4.4

An update has ben made to ensure the correct inskey is shown in the BIX logs for a corrupted BLOB.

INC-169764 · Issue 645803

Decision table query performance improvements

Resolved in Pega Version 8.3.6

Severe latency was seen after upgrade, and it was not possible to save business rule changes. This was traced to an issue with the decision rule being treated as a custom rule, and has been resolved by inserting a check. In addition, optimization has been added for queries on the pr_sys_decchg table.

INC-185847 · Issue 668984

Handling added for disabling weekends when no weekends are available

Resolved in Pega Version 8.5.5

A browser exception was generated while selecting the option “Disable weekends”. This was traced to a malformed array of weekends in a scenario where the Data-Admin-Calendar instance had all business days checked (i.e., no weekends). To resolve this, DatePickerAssembly and pzGenerateDatePicker have been updated to handle the case when there are no weekends available in the Data-Admin-Calendar instance.

INC-178990 · Issue 663786

Added handling for reloading portal while ChatBot is active

Resolved in Pega Version 8.5.5

An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.

INC-153423 · Issue 615666

Timing update for Signature Capture Control

Resolved in Pega Version 8.4.4

A signature could be lost when using the signature capture control if a signature was drawn then the Accept and Submit links were clicked in quick succession. The problem occurred more frequently (although was not limited to) when there were multiple signature capture controls on the screen. This issue was due to transaction mismatch error for few pzAttachSignatureWrapper requests (signature post requests) caused by triggering the next accept request before completing the previous accept request. To resolve this, an update has been made to display busy indicator immediately when the first accept button is clicked.

INC-158473 · Issue 626276

BLOB decryption API updated for greater flexibility

Resolved in Pega Version 8.3.6

A BIX extraction issue occurred after the class had enabled BLOB Encryption. The errors indicated the BLOB had been persisted in an incorrect stage, causing the extraction of the single item to never complete even though some CSV file was created. This was traced to the API used to read the encrypted BLOB, DatabaseUtilsCommonImpl.getStreamBytes, which had the limitation of decrypting only when a Site-specific cipher existed. To resolve this, the system has been modified to use a different API which works for all encryption modes, PageDatabaseMapperImpl.getStreamBytes().

INC-151050 · Issue 610678

Added check for empty string to custom Timeline Date Range

Resolved in Pega Version 8.4.4

When using the Timeline control and selecting Date Range as a custom value, the loading icon (busy indicator) showed continuously on the screen and no other operations were possible. Selecting any Date Range other than the custom field value worked as expected. Investigation showed that the Timeline control was not working when the Date Range value was empty, which in this case was traced to a value being entered at design time and then cleared. In timeline options, the Date Range end option was checking for the value being undefined and did not consider the empty string (""); this has been resolved by adding a condition to check if the Date Range option end is an empty string.

INC-150633 · Issue 614512

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.4.4

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the Null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

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