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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-157217 · Issue 631970

Field Service mobile refresh timing updated

Resolved in Pega Version 8.5.4

A configuration in the Field Service mobile app used to select and map data from a modal section to a wrapper section used "pega.fsm.mobileutil.reloadSection" to refresh the wrapper section and make the data visible after the mapping. If the refresh was performed after the initial login, the refresh was done on only a portion of the screen and resulted in incorrect data being shown to the user. However, continuing to fill in the section and then saving and reopening the task displayed the correct results. The issue was reproducible only on the first attempt after clearing cache/date: subsequent uses refreshed properly. This was traced to the timing of the configured actions, which caused the refreshSection action to be triggered before the runDataTransform action execution was completed. This has been resolved by adding code that will pause the action queue until the runDataTransform action completed.

INC-200303 · Issue 694849

OIDC authentication service token reload updated

Resolved in Pega Version 8.5.6

The exception “PRSecurityException: Invalid State Parameter received" was generated along with "Unable to execute OIDC flow : Caught exception while parsing the id token”. The issue was identified in the Keystore cache refresh strategy for the 'reload once per interaction' option. While the Refresh interval was one minute for reload once per interaction, if there was a login request/keystore request in that one minute then the refresh interval was pushed to one minute again from that timestamp. The system was also maintaining the cache refresh interval as one minute. That meant if there were continuous requests, then the refresh interval was pushed to one minute for each request. As a result, the Refresh interval was repeatedly extended until the exception occurred. To resolve this, the Refresh token will happen if there are no requests for a period of one minute, and the cache refresh interval for "Reload once per iteration" has been removed completely.

INC-196447 · Issue 684643

Enhancements added for external Kafka Stream Service

Resolved in Pega Version 8.5.6

To ensure data privacy when using multi-tenant Stream Service hosted on a single Kafka cluster, access will be authorized based on ACLs when a tenant sends direct requests to Kafka. In addition, all Kafka resources (topics and consumer groups) are now able to contain a prefix naming convention which can be used for tenants. This is handled through using a <env name="services/stream/name/pattern" value="{tenant.name}-{environment}-{stream.name}"/> prconfig setting to set the stream name pattern. For example, if the tenant.name is resolved into "companyname", environment into "prod1", and the stream dataset name is pyFTSIncrementalIndexer, then the Topic name created on the external Kafka will be companyname-prod1-pyFTSIncrementalIndexer.

INC-157196 · Issue 629298

Deprecated service package features now require authentication

Resolved in Pega Version 8.5.3

Authentication has been added to deprecated features of the standard service package to improve security. If issues are encountered during product migration, please use the Deployment Manager.

INC-162198 · Issue 628704

Tracelist cleared to address parser exception in REST Service

Resolved in Pega Version 8.5.4

In a requestor pool of mixed types, HTTP and REST, the alert data was not initialized properly if there was a parse exception due to invalid data in the incoming payload. For example, last_input, first_activity, and last_step could all be left over from the prior HTTP service request. This was caused by the system pulling in seemingly unrelated activities for the "Last activity called" in the stack trace of a service when a single alert was created by two different service types which were sharing the same package, and has been resolved by explicitly clearing the tracelist for the service to prevent inaccurate information being reported in the logs.

INC-163043 · Issue 645391

PEGA SOAP Service MTOM attachment handling updated

Resolved in Pega Version 8.5.4

After configuring a PEGA SOAP service with the Enable MTOM checked, sending a SOAP request with attachment to the service returned an invalid request error stating "Value of content length header is greater than zero - [762], but this request has empty POST". Investigation showed that when the input request reached the getPostBytes method and inputstream tried to read it, there were no available bytes and end of file was detected. This was due to the inputstream having already been read in getMultiPartSOAPHandler() method in FileUploadHandler class. To resolve this, the system will update an 'if' condition in getPostBytes method to skip reading the request attachment when contentType is "multipart/related".

INC-187553 · Issue 675428

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188080 · Issue 673782

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188143 · Issue 674971

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-200029 · Issue 690168

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.5.6

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

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