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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-201142 · Issue 693113

Scenario Planner performance improvements

Resolved in Pega Version 8.7.1

Scenario planner runs were causing out of memory errors on the dataflow nodes. To resolve this, updates have been made to improve performance. Only relevant information will be kept for decision funnel simulations out of SR pages, the memory footprint of data structures used to aggregate and rollup counts has been reduced, and temporary objects will be released as soon as they are not needed anymore.

INC-201216 · Issue 692415

ADM group chart level working in Prediction Studio

Resolved in Pega Version 8.7.1

Charts were not visible for Group level ADM in the Prediction Studio Models tab. This was traced to an unneeded filter for this version of Pega and has been resolved by withdrawing the filter.

INC-201340 · Issue 693021

Scenario Planner performance improvements

Resolved in Pega Version 8.7.1

Scenario planner runs were causing out of memory errors on the dataflow nodes. To resolve this, updates have been made to improve performance. Only relevant information will be kept for decision funnel simulations out of SR pages, the memory footprint of data structures used to aggregate and rollup counts has been reduced, and temporary objects will be released as soon as they are not needed anymore.

INC-201610 · Issue 691878

Removed services check and added warnings for simulations

Resolved in Pega Version 8.7.1

Attempting to run an audience simulation resulted in the error "Running simulations is not possible, because the required services are not available. Contact your system administrator to enable the data flow and real-time data grid services". Investigation showed the @DsmServices.pxHasFunctionalNodes("DataFlow","Batch") function call contained in the 'when' rule pyUnavailableDecisionServices was returning false even if all the nodes were in the cluster and all the DSM Services were in NORMAL status. To resolve this, the services check has been disabled and the simulation run will show a warning or fail if a data flow run is queued for more than 30 secs or if there is an issue with querying the underlying metrics storage.

INC-202937 · Issue 695941

RealTimeProcessingDelay made configurable

Resolved in Pega Version 8.7.1

When using interaction history summaries in Engagement Policy strategies, the check whether a particular action was sent previously was not returning any results for the customers that did have an action "Sent". These records were present in the IH Fact table but the IH Summary tables were missing these records. This has been resolved by making the realTimeProcessingDelay configurable for reading from IH in a real-time flow configurable (done as part of IH pre-aggregation). This may be useful if there can be a difference in time between machines inserting into IH which causes pre-aggregation to miss processing records. The relevant DSS is "interactionHistory/realTimeProcessingDelay", and the default is 5 seconds. This must be set before starting pre-aggregation. This is the difference between the end position and the log time. RuleSet: Pega-DecisionEngine DSS Name: interactionHistory/realTimeProcessingDelay Value: <new delay in seconds>

INC-205378 · Issue 698513

Added handling for double quotes on Substrategy shapes

Resolved in Pega Version 8.7.1

After update, there were compilation issues on calling substrategies from strategies using datapage.pxResults as another page. This was traced to the handling for a parameterized data page with double quotes on Substrategy shapes, and has been resolved.

INC-206684 · Issue 699365

Empty string handling added to SSA CompareDates

Resolved in Pega Version 8.7.1

The CompareDates implementation in SSA has been updated to fallback to the current datetime/date if it encounters empty string arguments.

INC-208207 · Issue 702800

#resolvedissues note: GET API will consider case locking mechanism

Resolved in Pega Version 8.7.1

After update, performing a GET call on an assignment was unexpectedly locking the case. This was traced to a difference in handling: Pega 8.3 performed an Obj-Open-By-Handle of the workobject without acquiring a lock, while Pega 8.6 calls Assign-.acquireWorkObject which acquires a lock on the work object thereby affecting the other requestors from accessing the case. This has been resolved by enabling ConsiderLockingMode to independently determine the locking mechanism set for the case type.

INC-173986 · Issue 668935

Updated survey refresh API for switching radio buttons

Resolved in Pega Version 8.7.1

After configuring a picklist with multiple options in a survey framework, it was not possible to select a radio button when toggling between radio buttons on the UI. Investigation showed the values of the radio buttons were not published to Clipboard, causing pyAnswer to be blank. After detaching the webwb_pzsurvey_ui_userscript.js the value was posted correctly and the visible WHEN was working as expected. This has been resolved by updating pzsurvey_ui_userscript to add a timeout on the refresh API call when switching between radio button options.

INC-177312 · Issue 692110

Added handling for FieldValue issue during Excel export

Resolved in Pega Version 8.7.1

After upgrade from Pega 7 to Pega 8, the export to Excel function for business-rules kept and maintained via Decision-Tables created a file that Excel could not open. This was traced to a function call in the Results tab and the Return Actions in the decision table which caused an issue with the generated Excel to be used for editing. To resolve this, any allowed values will have quotation marks removed before the vales are passed to the export.

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