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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-207218 · Issue 706369

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.6.4

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

INC-207320 · Issue 701082

Email Approver shown in audit

Resolved in Pega Version 8.6.4

Email Approver activity was not being shown in Audit. This was traced to the queue instance primary page missing the necessary pyInboundEmail page property from pyCreateAndManageWorkFromEmail, and has been resolved by updating the listener activity to copy the needed value to a property called pyEmailFrom which will be used to record the events in the audit.

INC-207996 · Issue 709663

Check added for parent case dependency if deferred-save is used

Resolved in Pega Version 8.6.4

After updating the status of a parent case to "Pending-ChildCaseDependency", the wait shape for the child case that should have been triggered by the status did not work and the child case remained on hold. This was a missed use case for the pxCheckFlowDependencies activity where defer-save operations on Index-AssignDeps class was not considered, and may happen when the Queue Processor is evaluating the dependencies while instances to Index-AssignDeps are not committed yet. To resolve this, code has been added to check the entry of the parent case dependency in deferred-save if its not present in Index-AssignmentDeps table.

INC-210680 · Issue 712072

Updated logic for setting param.PrimaryPage in transfer

Resolved in Pega Version 8.6.4

TransferAssignment was failing intermittently when doing routing either by background processing or manual transfer. Investigation showed this was caused by a null param.PrimaryPage value which resulted in a NullStepPage exception. This has been resolved by adding a Property-Set method just before calling the activity pxTransferAssignment. In addition, the "Require authentication to run" check box in the pxTransferAssignment activity has been set to on.

INC-212896 · Issue 711188

Resume Flow will print Flow Action Label in audit history

Resolved in Pega Version 8.6.4

After calling Resume Flow for processing the assignments, when the Assignment was processed the Flow Action Name was printed on the Audit History instead of Flow Action Label. Investigation showed that in the Complete assignment activity, there was no code in the 'if' loop to set the value of actionLabel. If the value was null, the property set in the next step sets actionLabel to flowActionID and the audit history result is FlowAction ID instead of FlowAction Label. To resolve this, logic has been added in the CompleteAssignment Activity step 5 to set ActionLabel with Flow Action Label.

INC-202677 · Issue 698990

Handling added for missing expose.accessGroup property

Resolved in Pega Version 8.6.4

After exposing an existing page group and page list properties along with single value properties using a declare index, running the Column Populator tool prpcServiceUtils to populate the historical data resulted in the single value properties being updated in the exposed column properly, but the page group and page list properties were not updated in the declare index table. On new case creation the declare index tables were updated. This was traced to the default expose.accessGroup not being set for the user, and has been resolved by adding a check and handling that will add the missing property in prpcserviceutils.properties defining the access group for the Rule-Declare-Index of the classes being exposed if it is not present.

INC-205181 · Issue 697802

Warnings pull from report definition page

Resolved in Pega Version 8.6.4

When a report definition filter was used in the "Class instances to include" section of the Product rule, severe warnings appeared noting "Report definition filter performance issues for LookupDataMigration : Using a custom HTML control to format a column may result in poor performance displaying query results. Consider using auto-generated HTML controls". However, the report definition used, LookupDataMigration, has no Custom HTML control in the latest version of the rule, and the "CheckForWarnings" rule for the product was running a report definition in the "Index-Warning" class which has the warnings for all the versions of the rule. This was due to warnings being displayed in the product for the report definition filter without applying rule resolution for report definition, resulting in warnings from all report definition version rules from a ruleset given a report definition name. This has been resolved by adding an update which will use Obj-Open to read the warnings from report definition page instead of looking up for warnings from Index-Warnings table.

INC-205453 · Issue 706568

Pega Keystore supported for hotfix signature verification

Resolved in Pega Version 8.6.4

In order to support custom trust managers which require an alternate method for supplying the root certificate via a platform trust store, an enhancement has been added to allow Pega Keystore to be used as a hotfix verification source. Detailed information on this can be found in https://docs.pega.com/keeping-current-pega/87/verifying-hotfix-authenticity-using-pega-keystore

INC-208516 · Issue 705100

Patchdate values made unique

Resolved in Pega Version 8.6.4

The hotfix manager was incorrectly indicating that a previous hotfix was not installed or was partially installed and should be reinstated. This scenario was created during security updates where the missing/incomplete hotfix had been deliberately deleted from the database, and has been resolved by adding an update which will force patchdate to be unique when adding duplicate code resources during tests.

INC-209435 · Issue 707375

Column population error downgraded to warning

Resolved in Pega Version 8.6.4

A Column Population job run after deployment for some classes was logging the error "Class does not exist", but no property was identified and no impact to the system was seen. This error has been downgraded to a warning.

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