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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-200877 · Issue 693824

Functions supported in Authorization Service

Resolved in Pega Version 8.6.3

An enhancement has been added to support operator page context evaluation with a Rule-Utility-Function during property mapping evaluation.

INC-194810 · Issue 691885

Removed services check and added warnings for simulations

Resolved in Pega Version 8.6.3

Attempting to run an audience simulation resulted in the error "Running simulations is not possible, because the required services are not available. Contact your system administrator to enable the data flow and real-time data grid services". Investigation showed the @DsmServices.pxHasFunctionalNodes("DataFlow","Batch") function call contained in the 'when' rule pyUnavailableDecisionServices was returning false even if all the nodes were in the cluster and all the DSM Services were in NORMAL status. To resolve this, the services check has been disabled and the simulation run will show a warning or fail if a data flow run is queued for more than 30 secs or if there is an issue with querying the underlying metrics storage.

INC-201610 · Issue 691879

Removed services check and added warnings for simulations

Resolved in Pega Version 8.6.3

Attempting to run an audience simulation resulted in the error "Running simulations is not possible, because the required services are not available. Contact your system administrator to enable the data flow and real-time data grid services". Investigation showed the @DsmServices.pxHasFunctionalNodes("DataFlow","Batch") function call contained in the 'when' rule pyUnavailableDecisionServices was returning false even if all the nodes were in the cluster and all the DSM Services were in NORMAL status. To resolve this, the services check has been disabled and the simulation run will show a warning or fail if a data flow run is queued for more than 30 secs or if there is an issue with querying the underlying metrics storage.

INC-200303 · Issue 692846

OIDC authentication service token reload updated

Resolved in Pega Version 8.6.3

The exception “PRSecurityException: Invalid State Parameter received" was generated along with "Unable to execute OIDC flow : Caught exception while parsing the id token”. The issue was identified in the Keystore cache refresh strategy for the 'reload once per interaction' option. While the Refresh interval was one minute for reload once per interaction, if there was a login request/keystore request in that one minute then the refresh interval was pushed to one minute again from that timestamp. The system was also maintaining the cache refresh interval as one minute. That meant if there were continuous requests, then the refresh interval was pushed to one minute for each request. As a result, the Refresh interval was repeatedly extended until the exception occurred. To resolve this, the Refresh token will happen if there are no requests for a period of one minute, and the cache refresh interval for "Reload once per iteration" has been removed completely.

INC-157196 · Issue 629298

Deprecated service package features now require authentication

Resolved in Pega Version 8.5.3

Authentication has been added to deprecated features of the standard service package to improve security. If issues are encountered during product migration, please use the Deployment Manager.

INC-187553 · Issue 675430

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188080 · Issue 673784

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188143 · Issue 674973

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-189477 · Issue 674035

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-200029 · Issue 690169

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

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