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Resolved Issues

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Browse release notes for a selected Pega Version.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D63638 · Issue 544015

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.3.3

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D81707 · Issue 544671

Webchat bot interaction box cleared on submit

Resolved in Pega Version 8.3.3

After upgrade, when using Google Chrome responses to webchat bot questions were not getting cleared from the chat input window after the enter/send button was clicked. This has been resolved by changing the order of refresh section and set value and disabling submit on refresh when refreshing pzSubmitArea.

SR-D86837 · Issue 547992

Webchat interaction timeout updated

Resolved in Pega Version 8.3.3

Interaction timeout was not working as expected in Webchat channels. This was traced to the system looking for total interaction timeout instead of user inactive timeout, along with the Web chat interaction case clipboard page being stale. To resolve this, timestamp propagation has been updated for pxProcess in Work-Channel-Interaction.pxAcquireInteraction.

SR-D84122 · Issue 547965

Added min INT comparison for BrowseByKeys

Resolved in Pega Version 8.3.3

Running the dataset with the Browse option worked as expected, but running it using BrowseByKeys operation and giving a negative value caused results to not be populated. To resolve this, a minimum INT value comparison has been added.

SR-D84099 · Issue 547824

Atmosphere library updated

Resolved in Pega Version 8.3.3

Multiple setAttribute exceptions were logged related to the Atmosphere component, indicating "The request object has been recycled and is no longer associated with this facade." Investigation showed that since the request object was destroyed, an illegalstateexception was thrown. To resolve this, the Atmosphere library has been updated to version 2.4.5.7 which contains the fix for this error.

SR-D64608 · Issue 544386

Corrected filedownload extension header issue

Resolved in Pega Version 8.3.3

Filedownload header contained plain non-ascii characters which caused a security violation issue. This has been resolved by removing the filedownload header from the HTTP response when the sendfile API is used with inputstream to download a file.

SR-D60284 · Issue 550558

Delete Requestor method updated for use with CMT

Resolved in Pega Version 8.3.3

JMS MDB Listeners with Container Managed Transaction (CMT) enabled in Websphere 8.5 had global transactions fail. To initialize a JMS-MDB listener, a requestor of type APP is used. Upon the service being fully initialized, the requestor is removed by executing a delete operation followed by a COMMIT. However, in this scenario, the initialization operation is running within a CMT context and a SQLException was raised indicating that the commit was not allowed. To resolve this, the delete requestor method has been refactored to take into account the CMT context so the commit is not executed if the transaction is managed by the container.

SR-D74921 · Issue 551786

Error condition will close WebSocket connection

Resolved in Pega Version 8.3.3

An async listener has been added that will close the WebSocket connection when an error condition is encountered.

SR-D53835 · Issue 524212

Handling added for custom authentication in embedded mashup

Resolved in Pega Version 8.3.3

After embedding the Mashup gadget in an external application, at browser refresh a Cross-Origin Read Blocking (CORB) warning appeared and the gadget did not load as expected. A second refresh cleared the error. Investigation showed that when custom authentication is configured, 'use SSL' is checked in Authentication service. That meant that when the user was authenticated, the redirection was not considering the query string entered before authentication and the CORB warning was issued due to a change in response. Because there is special handling for the above use case and post-authentication redirection does not happen through the normal flow (HttpAPI), this issue has been resolved by honoring the query string stored in requestor (entered by user) while redirecting.

SR-D87605 · Issue 547295

Indexes and tables updated to improve purge query performance

Resolved in Pega Version 8.3.3

Due to work done previously, purge queries to clean up the application ruleset index and application hierarchy_flat tables were running slowly or not returning the expected results. This has been resolved.

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