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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D27695 · Issue 500839

Email Discussion Thread retains Formatting

Resolved in Pega Version 8.4

CSS styles were not being retained in the discussion thread when replying to InboundCorrespondence cases. This was traced to a missing value in Param.latestReply activity pzCreateExternalPostFromMail, and has been resolved by setting an initial plain text value to the param.latestReply before it is set with the HTML value. This prevents having a blank parameter value if the incoming HTML value is empty.

SR-D29832 · Issue 503226

Corrected image alignment for email case creation

Resolved in Pega Version 8.4

An issue with missing image styling when an email was sent to create a case was traced to the Owasp library stripping align attributes from the img tag. This has been fixed.

SR-D47795 · Issue 524675

Fallback to Pulse notification added for empty incoming account in CallEmailAutomation

Resolved in Pega Version 8.4

After upgrade, issues were seen with the sender receiving email notifications for sent messages when alias addresses were used for incoming emails. To resolve this, a fallback mechanism to use a Pulse notification has been added in cases where an incoming email account is not found in the pyCallEmailAutomation activity.

SR-D48246 · Issue 518690

TextAnalyzerClass will be populated during upgrade if not present

Resolved in Pega Version 8.4

After upgrading, the email channels were failing to process the emails and the error "Unable to load data page D_pyEntityClassMapping. Required parameters : ClassName cannot be blank" was seen in the tracer log. Analysis showed the email channels were failing to process the emails due to the pzUpgradeVersion property in Data-Channel-Email instances being inconsistent post-upgrade. To resolve this, the system has been updated so if the TextAnalyzerClass or name property is not present in old email channels (created in 7.4), it will populate that property in the upgrade activity with the default classname.

SR-D49782 · Issue 518049

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.4

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

SR-D25184 · Issue 494692

Support added for referencing Page Group property inside of strategy

Resolved in Pega Version 8.4

Referencing a page property under Page Group property inside a strategy resulted in a runtime error of ClassCasting: "java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.pega.decision.strategy.ssa.runtime.ClipboardPage". The issue was traced to the SSA optimized code for the GetPage SSA assuming that the GetPage SSA would only have another page as a parent. In order to handle the above scenario where GetPage would have a GetPageCollection as a parent and return a List of ClipboardPages, a GetPage function has been applied over each entry in the results of the GetPageCollection SSA using a MapAction SSA. Some optimizations will be applied in cases where the GetPageCollection has only one entry, which will replace the MapAction with a simple GetPage action.

SR-D41730 · Issue 508144

TTL value correctly passed for Adaptive Event store

Resolved in Pega Version 8.4

The ADM table was growing due to the Time to Live (TTL) for entries in the Adaptive Event Store not being propagated to clean them out. This was traced to the TTL field on the data flow not being checked, causing the TTL value to be supplied as zero so there was no expiration. This has been corrected.

SR-D45646 · Issue 516176

Flexible decoding for mported files

Resolved in Pega Version 8.4

When importing CSV files, special characters appeared as ??? instead of "éèù ...". This was traced to the system using UTF-8 as default format to support all character sets including multi-byte (accented) characters while Excel uses ANSI encoding, creating an encoding incompatibility. To resolve this, an update has been made so the system will read the encoding from the source/property and pass it to InputStreamReader instead of always hard coding UTF-8.

SR-D47685 · Issue 514647

Cookie logging restored

Resolved in Pega Version 8.4

As part of security updates, Cookies were restricted from being logged. However, this caused some business use cases such as a custom function call to obtain the list of cookies that are present in the application to stop working. To resolve this, the cookie logging restriction has been reverted.

SR-D48010 · Issue 514983

Unit testing validation relaxed for external input strategy

Resolved in Pega Version 8.4

When trying to test a strategy, the testing transform had to exist in the same ruleset/version as the strategy or it would not resolve. Investigation showed that because the artifacts were in a different ruleset and version build on top of the application that the testing strategy belongs to, validation failed because it was using the platform based ruleset validation. This was a missed use case, and has been resolved by relaxing the validation for external input strategy so it does not take into account the ruleset and version of it. This same change has been applied for referenced data transforms.

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