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Completing the Schedule tab

Updated on August 10, 2022

Use the Schedule tab to define business days and regular working hours in your organization.

By default, information on this tab supports date and time computations only. Calendar data instances do not affect when users can log in or what they can do when logged in, unless your application implements such constraints.

Note: Keep Closed Days complete and up-to-date. Computations for service levels, escalation, urgency, timeliness, due dates, and other properties often depend on correct holiday schedules.
Standard Time ZoneSelect a time zone for the calendar. The system uses this value when comparing the current date and time with absences that are scheduled for the operator. This value does not affect other standard processing, though you can access it in your application processing.

For example, select America/New York for the United States Eastern Time zone.

These time zone codes follow the Olson TZ database, used in the ICU4J 3.4.4 library and most UNIX systems.

If another calendar data instance has the same first key part as this calendar name, this field must match the Standard Time Zone value of the other calendar.

Calendar LocaleSpecifies the locale in which the starting date of the calendar is parsed. This setting is relevant for locales that use non-Gregorian calendars, such as the Thai Buddhist or Japanese Imperial calendars
ScheduleRecord the regular weekly work schedule that applies to this calendar.
BusinessSelect any combination of the seven check boxes to indicate normal business days.
StartFor each weekday, enter the local time at which the workday begins. Use the HHMMSS format without punctuation. For example, enter 201515 for 15 minutes and 15 seconds after 8 P.M.

These time values are available for the isBusinessTime( and AddTime( standard functions in the Pega-RULES:BusinessCalendar library. The functions are used in service-level agreement calculations that are based on business days. For example, if an assignment created at 3:15 P.M. has an associated goal of three hours, but the workday is from 9:00 A.M. to 5:00 P.M., the goal time becomes 10:15 on the next workday.

The default value is 080000.

EndFor each weekday, enter the local time at which the workday ends. Use the HHMMSS format without punctuation. Enter a time that is later than the start time.

The default value is 170000.

Closed DaysOptional. Enter in this array all dates when your business is closed for holidays or any other reason, other than weekdays not selected.

Use the date format YYYYMMDD. Order is not significant. The system converts your input to a display format (MM DD YYYY).

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