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Learning about report types

Updated on April 5, 2022

You can analyze data from different perspectives depending on the report type that you use. You can monitor detailed lists of the events that occur in your application, or view summarized numbers of the occurrences. For example, you can analyze the number of cases that have been resolved within the last seven days to assess user performance.

You can create two types of reports: summarized, and list report.

Summarized reports

Summarized reports help you discover the number of specific events that occur in your application. For example, you can view the total number of days that a team required to complete a task.

Summarized reports can display summary counts, totals, or averages. The reports use the following built-in functions to display data as numbers:

The count of rows with a non-null value in the column.
Count distinct
The count of unique values in the column.
The summarized number of specific data.
The average number of specific data.
The lowest value in the column.
The highest value in the column.

Summarized reports can include, for example, counts of cases, total dollar amounts, or average elapsed time between the start and the resolution of a work item.

List reports

List reports help you analyze extensive data in a clear and compact way. For example, you can view a list of all open cases to verify the remaining workload.

List reports are comprehensive and provide detailed information about application data. For example, you can create a report about resolved cases that includes a column with descriptions about each case. The report with such data can ease the analysis of user performance.

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