You can configure Robot Manager to trigger notifications when an assignment in a work queue is past the service-level agreement (SLA) deadline.
Reason for the alert
Robot Manager triggers this alert when the SLA deadline that was configured for a robotic assignment has expired.
Example message text
Robotic Assignment type <WQName> contains an assignment that is past SLA deadline.
Perform any of the following actions to address this issue:
- Verify that the SLA realistically reflects the time that is required for completing the assignment. Depending on your findings, you might need to adjust the SLA value.
- If you determine that the number of robots in the work group is insufficient to handle the incoming work, assign or pull more robots into the work group by manually moving the robots or by creating a schedule. For more information, see Managing work groups and assignments
- Monitor the robots. Depending on your findings, you might take various types of administrative actions.