Process & Rules - Work Management Page

The Work Management landing page contains three gadgets:

Use these gadgets to identify the workbaskets, skills, and tickets that are referenced in the current application, or to access and run V5 reports.

Category	Page
Process and Rules	Work Management

Use this gadget to verify which workbaskets are in active use, and by which operators, work groups, or flows in the current application.

Column	Description
Workbasket	Workbasket name key. To open a workbasket instance for review or updating, select its name.
Workgroup	The name of the work group that uses this work basket. To open a work group instance for review or updating, select its name.
Operators	Count of operators that reference this workbasket. Select the number to display a drill-down list of operators that comprise the total.
Work Groups	Count of work groups that use this workbasket. Select the number to open a drill-down list of work groups comprising the total.
Flows	Count of flows containing routers that reference this workbasket. Select the number to open a list of flows comprising the total.
Calendar	Calendar instance specified for this workbasket
Time Zone	Time zone specified for this workbasket

Use this gadget to verify which skill rules are in active use, and by which operators or flows, in the current application.

Column	Description
Skill	Key name of this skill rule. To open a skill rule for review or updating, select its name.
Description	Short description of this skill rule.
Range	Skill range defined in this skill rule.
Operators	Count of operator instances that reference this skill. Select the number to open a drill-down list of operators comprising the total.
Flows	Count of flows containing routers that reference this skill. Select the number to open a list of flows comprising the total.
RuleSet Version	RuleSet to which this skill belongs. To open a RuleSet's form for review or updating, select its name.

Use this gadget to verify which ticket rules are in active use, and by which flows or activities, in the current application.

Column	Description
Ticket Name	Key name of this ticket rule. To open a ticket rule for review or updating, select its name.
Description	Short description of this ticket rule.
Applies To	Key class of this ticket rule. To open the form for a class from this column, select its name.
RuleSet Version	RuleSet to which this ticket belongs. To open a RuleSet form from this column, select its name.
Activities	Count of activities that reference this ticket. Select the number to open a list of activities comprising the total.
Flows	Count of flows that reference this ticket in the current application. Select the number to open a list of flows comprising the total.

	current application, landing pages, workbasket, work group, calendar, skill, ticket
	About Skill Rules About Workbasket data instances About Ticket rules

Process & Rules category — Work Management page Workbaskets, Skills, and Tickets gadgets