Back Forward Acknowledgement

A letter, email or other correspondence sent to the originator of a work object, identifying the work object ID, is known as an acknowledgment.

The standard property Work-.pyAckTimeStamp records the date and time that a work object was acknowledged. The related property Work-.pyElapsedCustomerAck records the elapsed time (in seconds) between when a work object was created and when the originator was sent an acknowledgment.

Definitions correspondence, originator, Work object ID
Standard rules Atlas — Standard properties in the Work- base class

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