During flow rule design and development, you can promote intent-driven processing through careful naming, labelling, and selection of flow actions available to users, and the Instruction field in assignments.
As a best practice, make the Short Description of a flow action start with an action verb and describe a goal or subgoal of the flow, using terms from the application domain that users will recognize.
For example, the following action labels convey the users' intent:
In contrast, offering users too many actions, or only vaguely labelled actions, only some of which are appropriate in specific contexts, forces the user to learn and decide which are meaningful in that context. This is a "toolbox" approach, rather than intent-driven.
flow action, instruction | |
About flow actions |