A work object is the primary unit of work completion in an application, and the primary collection of data that a flow operates on.
Workers using an application create, update, and eventually resolve and close work objects.
Every work object has a unique ID (property pyID), an urgency value, and a status (property pyStatusWork).
In some organizations, a work object is known by the older term work item.
In specific application settings, work objects may have a traditional name derived from a pre-automation era. For example, work objects in a help desk or service desk system are often called trouble tickets.