R-10014 A work type is any concrete class derived from the Work- base class. For example, the standard class named PegaSample-Task is a work type, as this class is derived from the Work-Object- class (which in turn is derived from the Work- base class.)

Many applications involve more than one work type, based on processing characteristics. For example, the processing of an application for a jumbo mortgage differs from the processing of conventional mortgages, requiring different steps, different properties, and so on. An application that is to support both jumbo and conventional mortgages may have many work types; however, many properties and other rules that apply to both can still be shared.

Users identify a work type as they enter each new work object. The set of all work types available to them is determined by the class group entries in their access group.

A work typelabel is derived from the Short Description on the Flow form, for a start flow rule (with that work type as the Applies To key part). A starter flow rule is one that creates new work objects.

Work type labels appear in the New selection box on the Process Work navigation panel. For example, the phrase Customer Request appears on this list from the Short Description of the standard flow named PegaSample-CustomerRequest.NewWork.

In some applications, the work type assigned to a work object when the work object is first created is preliminary. The standard flow action Work-.ChangeClass allows a user (with the appropriate privileges) to reclassify a work object from one work type to another (within the same pool).

	access group, class, Work- base class, work pool
	More about Flow rules
	Atlas — Standard classes derived from the Work- base class

Definitions — W