How to associate a service level with an assignment

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In a flow rule, you can associate a service level rule with any assignment shape to cause escalation, notification, or other processing to occur automatically when a goal or deadline is not met. To indicate that the assignment has an associated service level, the shape changes to include a clock icon.

In the service level rule, you can define both the expected duration of the assignment and the processing that occurs when an assignment remains incomplete for longer than expected.

1. If the service level rule does not already exist, create it using the Service Level rule form. See About Service Levels.
2. Open the flow rule containing the assignment to which you want to add the service level.
3. Click the Flow Editor toolbar button () to start Visio.
4. In Visio, click the assignment shape to open the Assignment Properties panel.
5. In the Service Level field on the Assignment Properties panel, use SmartPrompt to select the name of the service level rule.
6. Click  Apply   to save the Assignment Properties.
7. Click the Return toolbar button () to exit Visio and save the changes into the flow rule.
8. Save the flow rule.

	assignment, service level
	About Flow rules
	Atlas — Standard service level rules

Process category