More about Ticket rules
 

As best practice, define the names of tickets through this rule form. Thereafter, developers can then use SmartPrompt to choose from the list of tickets, rather than typing in a value. 3/15/03 per MARIK

However, ticket rules are optional; a ticket rule defines only a name. When completing the ticket Shape Properties panel in Visio, you can reference a ticket rule that is not defined (that is, no Rule-Obj-Ticket rule has that name). This does not prevent the flow rule from being saved and executing correctly.

How tickets are raised

Any of various events can "raise" or turn on a ticket:

• Users can select the standard Work-.SetTicket or @baseclass.SetTicket flow actions when processing an assignment. MARIK ZELEK 9/4/08
• An activity can call the Obj-Set-Tickets method to set a ticket, and call the same method again to reset (turn off) the ticket.
• Processing can call a standard activity @baseclass-.SetTicket. MARIK ZELEK 9/4/08

The Status-Resolved ticket

When a work object becomes resolved (the status changes to a resolved status), Process Commander automatically turns on (or "raises") a ticket named Status-Resolved. Every flow execution in process for the work object that contains a ticket with this name is interrupted and control transfers to the ticket shape in the flow.

	ticket
	Flow form — Editing in Visio — Tickets Obj-Set-Tickets method
	Atlas — Standard Tickets

About Ticket rules