Troubleshooting — ZIP Move error: Duplicate record found

Symptom

An error occurs when importing a ZIP archive with the Import Archive tool. SR-6609

ZIP Move error: Duplicate record found.

The error occurs even if the Overwrite Existing Rules and Overwrite Existing Data check boxes are selected.

Analysis

Three scenarios can produce this message.

Case 1: Using the archive tools, a developer exports a rule on a source system and imports it to a destination system. The RuleSet version for the rule is not locked. Later, on the source system, the rule is deleted and reentered, with the same visible key.

If the rule is then exported again and imported to the destination system, it is not considered an "existing rule" because the previous rule and the current one have different creation dates. But the new rule is considered a duplicate rule because the visible key, RuleSet, and version are the same as the earlier one.

Case 2: In a product rule, the order of entries in the RuleSets to Include array on the Contents tab is significant. During import, the RuleSet versions are uploaded in the reverse order they appear in the array. Consider this scenario:

• RuleSet version Y:01-01-01 is dependent on RuleSet X:02-01-01.
• A developer creates Class A in X:02-01-01.
• Another developer creates Property B which applies to Class A in RuleSet Y:01-01.
• In the RuleSets to Include array of a Product rule, a developer lists X:02-01-01 first, and Y:01-01-01 seconds. A ZIP file is created from the product rule.
• During import on a destination system, a ‘Duplicate record’ error appears. WHICH IS THE DUPLICATE?

Case 3: A ZIP archive contains rules that apply to a class, but the class is not present in the ZIP archive and not present on the destination Process Commander system. SR-7174 B-25309 poor error message

Actions

• For case 1: Delete the old rule in the destination system, and re-import the archive.
• For case 2: Reorder the rows of other RuleSets to Include to match the dependencies.
• For case 3: Although class rules have a Created in Version field (property pyInitialVersion), they do not belong to a version (pyRuleSetVersion). Create a revised ZIP archive that includes the needed Rule-Obj-Class rules.

About the Archive tools

Troubleshooting