Originator

Often, one of the work parties participating in a work item is designated as the originator. This may be a customer, an employee, a vendor representative, or another party. The originator party is the party who directly caused the work item to exist.

For example, a work item for a customer complaint may contains party roles for:

• Customer (a person)
• Customer service representative (an employee of your organization)
• Customer's spouse
• Customer's lawyer
• Your organization's lawyer
• A vendor involved in the complaint

and so on. In this example, it is likely that the customer himself or herself is the originator party. The work party role may be Originator or Customer.

acknowledgment, work party role

Definitions