Urgency

An urgency value is a numeric value used for indicating priority of work to be performed, both for automated tasks and assignments requiring user interactions.

Assignment urgency

The urgency of an assignment is a value between 0 and 100 that defines the importance (priority) of promptly completing and resolving the assignment. This property Assign-.pxUrgencyAssign defines the order that assignments appear on a user's worklist. The initial urgency of an assignment is based on the default work item urgency value .

A value of 10 is "normal," and larger values correspond to higher importance. You can override the default urgency cutoff values in the control rule pyWorkUrgencyDraggable.

The property Assign-.pyUrgencyWork holds the urgency value at the time the assignment was created.

The computed urgency can reflect adjustments from user or manager input. For computed values, the calculation in your application may depend on service levels, dollar amounts, special treatment for special customers, backlogs, and many other conditions.

Adjustments to urgency in your application can bring visibility and attention to the most important work that's in process. Users or automatic processing can set the property Assign-.pyUrgencyAssignAdjust to increase or decrease the assignment urgency. The related property Assign-.pyTimeLimitUrgency is a text value, not a number, and is typically computed automatically and displays them on worklists. A red square indicates that the item has an urgency value equal to or greater than 60. A yellow square indicates an urgency from 30 to 60. A green square indicates items with an urgency value less than 30.

Work item urgency

The urgency of an open work item is also a number between 1 and 100. This value is computed in the Work-.pxUrgencyWork standard property.

The related standard property Work-.pyUrgencyWorkAdjust is visible on most harness forms, and allows a user to enter a positive or negative adjustment value for the urgency calculation.

The standard flow actions Save and UrgencyUpdate force recomputation of the work item urgency.

Computations

The system uses standard Declare Expression rules to compute both Assign-.pxUrgencyAssign and Work-.pxUrgencyWork, so these values are current in when input properties change. See dependency network.

	assignment, harness forms, urgent work, worklist, work item
	Maximizing user productivity with GetNextWork
	Atlas — Standard Declare Expression rules

Definitions