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Atlas — Standard Report Definitions — Assignment MonitoringStandard reports in the pyMonitorAssignments category support reporting on open assignments. Open assignments represent a backlog of work for human operators. These reports are similar to those in the Monitor Assignments category of the version 5 Monitor Activity workspace.
For information about other standard report definitions, see Atlas — Standard Report Definitions.
Report |
Description |
| Assign-Workbasket.pyAgeByWorkQueue |
Timeliness by Work Queue — Shows any workbaskets that contain open assignments created by members of your work group, with counts of Total, Within Goal, Past Goal, and Past Deadline. NORTA: May help identify aging assignments that are neglected (by your work group or by others). Drill down on a row to see the assignments. |
| Assign-Worklist.pyAgeByAssigneeByWorkType |
Timeliness by Operator and Work Type for my Work Group — Presents counts of open assignments for each work type and each operator in your work group. Other counts show how many are Within Goal, Past Goal, and Past Deadline. Drill down on a row to see the assignments. |
| Assign-Worklist.pyAgeByWorklistTask |
Timeliness by Task — Horizontal bar chart with bars corresponding to the names of assignment shapes (tasks). Counts and colors show how many assignments (for users in your work group) of each task are Within Goal, Past Goal, and Past Deadline. Drill down on a row to see the assignments. |
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Assign-Workbasket.pyAgeByAssignee |
Timeliness of Resolved Items by Operator — Presents a horizontal bar chart of open assignments on the worklist of up to seven operators associated with your work group. Colors identify how many are Within Goal, Past Goal, and Past Deadline. Full details are presented in a table below the chart, for all operators. Drill down on a row in the tabular presentation to see the assignments. |