Case Manager

Introduced in V6.2, the Case Manager portal supports users who manage cases and their related sub-cases and tasks across multiple channels, lines of business, departments, and systems. Users can create, view, and work on cases and assignments. The portal is organized into four tabs that:

• Provide work statistics and data for work groups, individual operators, all workbaskets in an application,and individual workbaskets. Users can also reassign work to operators in a work group or to workbaskets.
• Provide information about work items (cases) associated with case types defined in the Case Type Explorer.
• Generate and display work management reports based on report definitions, and display List View and Summary View reports.

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