Related terms
PegaCALL™ is an optional add-on software component for PRPC. PegaCALL supports computer-telephony integration (CTI), including the ability to present pop-up forms for inbound phone calls routed through a voice response unit. This capability is used in call centers and customer support centers.
The client component of PegaCALL resides on the PRPC server and communicates with a server component using SOAP messages. The Windows-based server component communicates directly with telephone equipment such as private branch exchanges (PBXs), automatic call distributors (ACDs) and interactive voice response devices (IVRs).
PegaCALL is typically installed to support a Process-Commander-based solution framework such as Customer Process Manager (CPM).
Consult these publications for additional information: