work pool name

A work pool name is the Short Description field of a Class form that corresponds to a Class Group — a collection of work types. This class is known as the container class.

A user may have the ability to access to more than one work pool (as recorded in the user's access group). One of these is considered the current work pool.

Changing the current Work Pool — Designer Studio

Select the Switch Work Pool > name from the Application menu to learn or change your current work pool.

Your Application Explorer display changes to reflect the current work pool.

Changing the current Work Pool — User portals

As you enter or report on work items, one work pool is in force. The current work pool name appears in the Work Pool Selector at the top-right of the Dashboard. (Depending on a setting in a user's portal rule, the Work Pool Selector may not be visible.)

Features affected

If you have access to more than one work pool, be aware of the features that are affected by your designation of one as current:

Notes:

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